Pcl On Call Scheduler Jobs in Virginia

Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses

Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances

Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders

Proven communication across all levels including front-line associates, management, peers, and senior management

Minimum of 3 years inbound call center experience preferred but not required.

Bachelor’s degree preferred, or equivalent work experience