Pcl On Call Scheduler Jobs

1-3 years Two years customer service or healthcare experience Required

Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.

Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.

Knowledge of Commercial Insurance referral and authorization process is preferred.

Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.

Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)

Prior scheduling , patient accounts, unit clerk or medical assistant experienced preferred.

Clear Communication Skills Both Written And Verbal

Knowledge Of Basic Computer Programs

Has Skills To Provides Customer Service To Patients, Team Members And Visitors

Able To Keep Confidential Information Regarding Patients, Team Members

Able To Withstand Crisis Situations

Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses

Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances

Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders

Proven communication across all levels including front-line associates, management, peers, and senior management

Minimum of 3 years inbound call center experience preferred but not required.

Bachelor’s degree preferred, or equivalent work experience

Ongoing Career Enrichment and Educational Opportunities

Manage call-outs, and fill all open shifts on a daily basis

Medical communication writing skills are preferred. Training available to the right candidate

ClearCare experience is preferred, but not required.

1-2 years customer service and phone etiquette experience

Soft skills used to communicate with customers and callers

Prior scheduling , patient accounts, unit clerk or medical assistant experienced preferred.

Clear Communication Skills Both Written And Verbal

Knowledge Of Basic Computer Programs

Has Skills To Provides Customer Service To Patients, Team Members And Visitors

Able To Keep Confidential Information Regarding Patients, Team Members

Able To Withstand Crisis Situations

Two (2) years of work experience in home health care or related health program preferred.

Excellent communication and organization skills.

Full Time employees are eligible for our full benefits package to include:

High school diploma, or equivalent.

Ability to multitask, ensuring the completion of several tasks, projects, and reports throughout the day.

SCHEDULER - Home Health Agency (On-Site)

1-3 years Two years customer service or healthcare experience Required

Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.

Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.

Knowledge of Commercial Insurance referral and authorization process is preferred.

Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.

Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)