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Call Center Tech 1 Jobs in Maryland

Hr Call Center Representative - Tier 1
By UMass Memorial Health At , Worcester, 01605
Seek out opportunities to automate and enhance our operations to be more efficient, while keeping employee experience as the utmost priority
Ensure Knowledge base documentations are updated and maintained accurately in a timely manner and provide continuous feedback opportunities.
Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed.
Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.
Critical thinking, Problem Solving, self-starting and multi-tasking abilities necessary
6 months-1 year experience in a customer service role.

Are you looking for a challenging and rewarding career in tech? Join our call center team and become a tech expert! We offer competitive pay and benefits, plus the opportunity to work with cutting-edge technology. Apply now and start your journey to success!

Call Center Tech 1 job is a customer service position that involves providing technical support to customers over the phone. The job requires excellent communication and problem-solving skills, as well as the ability to think quickly and accurately.

What is Call Center Tech 1 Skill Requirements?

• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to multitask

What is Call Center Tech 1 Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training

What is Call Center Tech 1 Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of call center operations

What is Call Center Tech 1 Experience?

• Previous customer service experience
• Previous call center experience

What is Call Center Tech 1 Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Provide accurate information about products and services
• Follow up with customers to ensure their satisfaction
• Document customer interactions and transactions
• Maintain customer records in a database