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Call Center Support Analyst Jobs in Texas

Call Center Support Rep
By CDK Global At Austin, TX, United States
Effective time management and multitasking ability
Excellent benefits with exceptional bonus opportunities!
Strong verbal and written communication skills
Prefers above average efficiency in computer navigation skills:
Experienced in navigating dual screen, multi-tab, multiple platform programs;
Starting rate is dependent on previous experience (bilingual a plus but not must)
Oag - Crime Victim Services | Provider Support Call Center (Administrative Assistant Ii) | 23-0626
By OFFICE OF THE ATTORNEY GENERAL At , Austin, 78723, Tx $3,167 a month
Performs intake data entry and verification of incoming medical bills into the claims management system
Maintains relevant knowledge necessary to perform essential job functions
Education: Graduation from high school or equivalent
Knowledge of office practices and administrative procedures
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication

Are you looking for a challenging and rewarding role in customer service? We are looking for a Call Center Support Analyst to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing timely and accurate solutions. If you have excellent communication skills, a passion for customer service, and the ability to think on your feet, this could be the perfect job for you!

Overview Call Center Support Analysts provide technical support to customers over the phone, email, or other communication channels. They troubleshoot customer issues, answer questions, and provide solutions to customer inquiries. They also provide feedback to the company on customer service issues and customer satisfaction. Detailed Job Description Call Center Support Analysts are responsible for providing technical support to customers over the phone, email, or other communication channels. They must be able to troubleshoot customer issues, answer questions, and provide solutions to customer inquiries. They must also be able to provide feedback to the company on customer service issues and customer satisfaction. They must be able to work in a fast-paced environment and be able to handle multiple tasks simultaneously. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide solutions to customer inquiries
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Knowledge of customer service software
• Knowledge of computer systems and applications
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and applications
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices
Job Experience
• At least two years of experience in customer service or technical support
• Experience in a call center environment
• Experience in troubleshooting customer issues
• Experience in providing solutions to customer inquiries
Job Responsibilities
• Provide technical support to customers over the phone, email, or other communication channels
• Troubleshoot customer issues and provide solutions to customer inquiries
• Provide feedback to the company on customer service issues and customer satisfaction
• Monitor customer service metrics and provide reports to management
• Maintain customer service records and documentation
• Respond to customer inquiries in a timely manner