Call Center Service Representative Jobs in Illinois , Employment

Are you looking for a job that will allow you to use your customer service skills to make a difference? Join our team as a Call Center Service Representative and help us provide exceptional customer service to our clients!

Overview A Call Center Service Representative is a customer service professional who works in a call center environment and provides customer service to customers over the phone. The representative is responsible for handling customer inquiries, providing information, and resolving customer issues. Detailed Job Description A Call Center Service Representative is responsible for providing excellent customer service to customers over the phone. The representative must be able to handle customer inquiries, provide information, and resolve customer issues in a timely and professional manner. The representative must also be able to handle customer complaints and escalate them to the appropriate department. The representative must also be able to provide accurate and up-to-date information to customers. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multitask

• Ability to work in a fast-paced environment

• Ability to handle customer complaints

• Knowledge of customer service software

• Knowledge of call center operations

• Knowledge of customer service policies and procedures

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service software

• Knowledge of call center operations

• Knowledge of customer service policies and procedures

Job Knowledge

• Knowledge of customer service software

• Knowledge of call center operations

• Knowledge of customer service policies and procedures

• Knowledge of customer service best practices

Job Experience

• Previous customer service experience

• Previous call center experience

Job Responsibilities

• Answer customer inquiries over the phone

• Provide information to customers

• Resolve customer issues in a timely and professional manner

• Handle customer complaints and escalate them to the appropriate department

• Provide accurate and up-to-date information to customers

• Follow customer service policies and procedures

• Maintain customer service records