Register
Recruit Create CV

Call Center Scheduler Jobs in Colorado

Scheduler I, Call Center
By Denver Health At , Denver, 80204 $19.23 - $25.96 an hour
1-3 years Two years customer service or healthcare experience Required
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
Knowledge of Commercial Insurance referral and authorization process is preferred.
Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
Scheduler I, Call Center
By Denver Health At , Denver, 80204, Co $19.23 - $25.96 an hour
1-3 years Two years customer service or healthcare experience Required
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
Knowledge of Commercial Insurance referral and authorization process is preferred.
Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)

Are you looking for a job that allows you to use your organizational skills and make a difference? Look no further! We are looking for a Call Center Scheduler to join our team and help us provide excellent customer service. You will be responsible for managing the daily scheduling of our call center staff, ensuring that all calls are answered in a timely manner. If you have a passion for customer service and are looking for an exciting new challenge, this is the job for you!

Overview A Call Center Scheduler is responsible for managing the scheduling of staff in a call center. This includes creating and maintaining schedules, ensuring that staff are available when needed, and making sure that all shifts are filled. The Scheduler must also be able to handle any scheduling conflicts that arise and be able to adjust schedules as needed. Detailed Job Description The Call Center Scheduler is responsible for creating and maintaining schedules for call center staff. This includes ensuring that all shifts are filled and that staff are available when needed. The Scheduler must also be able to handle any scheduling conflicts that arise and be able to adjust schedules as needed. The Scheduler must also be able to communicate effectively with staff and management to ensure that all scheduling needs are met. Job Skills Required
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to handle scheduling conflicts
• Knowledge of call center operations
• Knowledge of scheduling software
Job Qualifications
• High school diploma or equivalent
• Previous experience in a call center or scheduling role
• Knowledge of scheduling software
• Knowledge of call center operations
Job Knowledge
• Knowledge of scheduling software
• Knowledge of call center operations
• Knowledge of customer service principles
• Knowledge of labor laws and regulations
Job Experience
• Previous experience in a call center or scheduling role
• Previous experience in customer service
Job Responsibilities
• Create and maintain schedules for call center staff
• Ensure that all shifts are filled and that staff are available when needed
• Handle any scheduling conflicts that arise
• Adjust schedules as needed
• Communicate effectively with staff and management
• Monitor call center performance and adjust schedules accordingly
• Ensure compliance with labor laws and regulations