Call Center Quality Manager Jobs in Iowa

Bachelors Degree required (high school diploma and 10+ years’ call center management experience in lieu of degree).

Minimum Five (5) years of directly related supervisory or management experience

Demonstrated skills in performance management and employee development

Exceptional project and time management skills

Maintain professional and technical knowledge by tracking emerging trends in call center operations

Previous Sales call center experience desired

Performs other tasks as needed as a member of the Ambulatory Practice Call Center management team

Bachelor's degree or an equivalent combination of education, training and experience is required

Manages performance at the department and individual levels to ensure that Call Center goals are met.

Is knowledgeable of all ambulatory practice guidelines and all software and technology used to support the Call center and

Three or more years call center experience required

Three or more years healthcare experience preferred

Minimum of four years of people management experience in customer service, or a related industry

Oversees career development and performance management for the assigned team.

Performance management for the assigned clients

Demonstrated leadership competencies, with experience as an exceptional relationship manager and collaborator in a dynamic company

Leads and manages the performance of a team of up to 30 Customer Service Representatives,

Minimum of 5 years of call center customer service experience

Minimum 5 years' Call Center management experience

Proven leadership and interpersonal skills plus a demonstrated ability to manage, develop, and motivate staff

Associate's Degree required or equivalent experience; Bachelor's Degree a plus

Minimum 3 years' banking experience

Ability to lead remote and/or hybrid teams

Experience in creating and implementing call center performance improvement programs