Call Center Customer Service Representative Jobs in Illinois , Employment

Are you looking for an exciting opportunity to provide exceptional customer service? We are seeking a Call Center Customer Service Representative to join our team and provide outstanding customer service to our clients. If you have excellent communication skills, a friendly and professional demeanor, and a passion for helping others, we want to hear from you!

What is Call Center Customer Service Representative Skill Requirements?

• Excellent communication and interpersonal skills

• Ability to remain calm and professional in stressful situations

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

• Ability to type quickly and accurately

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of administrative procedures

What is Call Center Customer Service Representative Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Certification in customer service or related field (preferred)

What is Call Center Customer Service Representative Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of administrative procedures

What is Call Center Customer Service Representative Experience?

• Previous customer service experience

What is Call Center Customer Service Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat

• Troubleshoot customer service issues

• Provide accurate information about products and services

• Process orders, forms, and applications

• Identify and escalate priority issues

• Follow up customer calls where necessary

• Document all customer information and interactions

• Develop and maintain a knowledge base of the evolving products and services