Call Center Customer Relationship Associate Jobs in Ohio , Employment

Do you have a passion for helping people? Are you looking for a job that allows you to use your customer service skills to make a difference? Join our team as a Call Center Customer Relationship Associate and help us provide exceptional customer service to our clients!

Overview Call Center Customer Relationship Associates are responsible for providing excellent customer service to customers over the phone. They are responsible for responding to customer inquiries, resolving customer issues, and providing information about products and services. They must be able to build relationships with customers and maintain a positive attitude. Detailed Job Description Call Center Customer Relationship Associates are responsible for providing excellent customer service to customers over the phone. They must be able to respond to customer inquiries, resolve customer issues, and provide information about products and services. They must be able to build relationships with customers and maintain a positive attitude. They must also be able to handle customer complaints in a professional manner. They must be able to multitask and work in a fast-paced environment. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multitask

• Ability to work in a fast-paced environment

• Ability to build relationships with customers

• Ability to maintain a positive attitude

• Ability to handle customer complaints in a professional manner

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Ability to type at least 40 words per minute

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Knowledge of customer service best practices

• Knowledge of customer service regulations and standards

Job Experience

• Previous customer service experience

• Previous call center experience

Job Responsibilities

• Respond to customer inquiries and provide information about products and services

• Resolve customer issues in a timely manner

• Build relationships with customers

• Maintain a positive attitude

• Handle customer complaints in a professional manner

• Follow up with customers to ensure satisfaction

• Record customer interactions in customer service software

• Update customer information in the customer service database