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Bpo Support Supervisor Jobs in Iowa

Operations Support Supervisor Jobs
By Alabama Oncology At Greater Birmingham, Alabama Area, United States
Knowledge of office Management techniques and practices.
Skill in identifying, gathering, analyzing and interpreting information.
General knowledge of medical terminology.
Excellent written and verbal communication skills.
Minimum two (2) years' experience in a Supervisory role in a medical office setting.
Knowledge of organization policies and procedures.

Are you looking for a challenging and rewarding role as a BPO Support Supervisor? We are looking for a motivated and experienced professional to join our team and help us provide exceptional customer service. You will be responsible for managing a team of customer service representatives and ensuring that all customer inquiries are handled in a timely and efficient manner. If you have the skills and experience to take on this role, we want to hear from you!

Overview:

A BPO Support Supervisor is responsible for overseeing the day-to-day operations of a business process outsourcing (BPO) team. This includes managing staff, ensuring customer service standards are met, and providing technical support. The BPO Support Supervisor is also responsible for ensuring that the team meets its goals and objectives.

Detailed Job Description:

The BPO Support Supervisor is responsible for overseeing the day-to-day operations of a business process outsourcing (BPO) team. This includes managing staff, ensuring customer service standards are met, and providing technical support. The BPO Support Supervisor is also responsible for ensuring that the team meets its goals and objectives. The BPO Support Supervisor is responsible for training and developing team members, monitoring performance, and providing feedback. The BPO Support Supervisor is also responsible for resolving customer complaints and providing customer service.

What is Bpo Support Supervisor Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of customer service principles and practices
• Knowledge of business process outsourcing (BPO)
• Knowledge of computer systems and applications
• Knowledge of office management principles and practices

What is Bpo Support Supervisor Job Qualifications?

• Bachelor’s degree in business administration, management, or related field
• At least 3 years of experience in a BPO or customer service role
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of business process outsourcing (BPO)
• Knowledge of computer systems and applications
• Knowledge of office management principles and practices

What is Bpo Support Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of business process outsourcing (BPO)
• Knowledge of computer systems and applications
• Knowledge of office management principles and practices
• Knowledge of customer service software and systems
• Knowledge of data entry and data processing

What is Bpo Support Supervisor Job Experience?

• At least 3 years of experience in a BPO or customer service role
• At least 1 year of experience in a supervisory role

What is Bpo Support Supervisor Job Responsibilities?

• Manage and oversee the day-to-day operations of the BPO team
• Train and develop team members
• Monitor performance and provide feedback
• Ensure customer service standards are met
• Resolve customer complaints
• Provide technical support
• Ensure