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Back Office Customer Service Rep Jobs in Connecticut

Customer Service Rep - Office Administrator
By Nero Air Conditioning & Heating, Inc. At North Haven, CT, United States
overtime, health insurance, a 401(k) plan, paid time off, paid holidays, profit-sharing, and supportive management
Qualifications For a Customer Service Rep - Office Administrator
Ability to type 35+ words per minute (WPM)
Nero Inc. Air Conditioning & Heating
full-time Customer Service Rep - Office Administrator
$25,000 to $65,000 per year

Are you looking for an exciting opportunity to use your customer service skills in a back office setting? We are looking for a Customer Service Rep to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing accurate information. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

Back Office Customer Service Representatives are responsible for providing customer service support to customers in a back office environment. They are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support.

Detailed Job Description:

Back Office Customer Service Representatives are responsible for providing customer service support to customers in a back office environment. They are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support. They must be able to effectively communicate with customers in a professional and courteous manner. They must also be able to accurately document customer interactions and provide feedback to management.

What is Back Office Customer Service Rep Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to work independently
• Ability to work well with others
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Back Office Customer Service Rep Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Proficiency in Microsoft Office
• Knowledge of customer service software

What is Back Office Customer Service Rep Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Back Office Customer Service Rep Job Experience?

• Previous customer service experience
• Previous back office customer service experience

What is Back Office Customer Service Rep Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide solutions
• Document customer interactions and provide feedback to management
• Follow up with customers to ensure satisfaction
• Maintain customer service records
• Provide general customer service support