Automotive Customer Service Representative
By Gary Crossley Ford At Kansas City, MO, United States
Other duties as assigned by management
Manage recall/ Service Department leads and respond to inquiries in a timely fashion.
Must be internet savvy, have good computer skills and excellent organizational skills
Excellent follow through and follow up skills
Have a vehicle that has been issued a recall by Ford Motor Company
Purchased a Service Maintenance Plan with us but have not used it

Are you passionate about cars and customer service? We are looking for an Automotive Customer Service Specialist to join our team! You will be responsible for providing excellent customer service to our clients and helping them find the perfect car for their needs. If you have a passion for cars and customer service, this is the job for you!

What is Automotive Customer Service Specialist Skills Required?

• Excellent customer service skills
• Knowledge of automotive products and services
• Ability to troubleshoot and resolve customer issues
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Automotive Customer Service Specialist Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or related field
• Automotive industry experience is preferred

What is Automotive Customer Service Specialist Knowledge?

• Knowledge of automotive products and services
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Automotive Customer Service Specialist Experience?

• Previous experience in customer service or related field
• Automotive industry experience is preferred

What is Automotive Customer Service Specialist Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot and resolve customer issues
• Provide accurate information about products and services
• Process customer orders and payments
• Maintain customer records and accounts
• Follow up with customers to ensure satisfaction
• Assist with other customer service tasks as needed