Associate Service Desk Technician Jobs in Arkansas

Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.

Advise management of potential risks that may have impact on customer base and operating environment

Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements

Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required

Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone

Prior service military or knowledge of military agencies and veteran community helpful

Manage user and device event tracking through global ticketing system

Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)

Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred

One to three years of relevant experience

Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment

Excellent written and oral communication skills