Associate Manager, Customer Operations
By Checkr, Inc. At Orlando, FL, United States
3+ years of experience in people management
Experience leading a remote workforce is preferred
Work with Operations leadership team to proactively manage workflows and department projects to meet SLAs and challenging goals
Identify and own special projects that directly contribute to the growth and evolution of the candidate experience
4+ years of experience in a customer-facing role
2+ years of experience in leading projects or peers to achieve common goals

Are you looking for an exciting opportunity to lead a team and make a real impact? We are seeking an experienced Associate Operations Manager to join our team and help us reach our goals. You will be responsible for overseeing daily operations, managing staff, and ensuring quality control. If you have a passion for leading teams and driving results, this is the perfect job for you!

Overview An Associate Operations Manager is responsible for overseeing the day-to-day operations of a business or organization. They are responsible for ensuring that all operations are running smoothly and efficiently, and that customer service is of the highest quality. They are also responsible for developing and implementing operational strategies and plans, and for managing staff and resources. Detailed Job Description An Associate Operations Manager is responsible for overseeing the day-to-day operations of a business or organization. This includes planning, organizing, and directing all operational activities. They must ensure that all operations are running smoothly and efficiently, and that customer service is of the highest quality. They must also develop and implement operational strategies and plans, and manage staff and resources. They must also monitor and analyze operational performance, and identify areas for improvement. Additionally, they must ensure compliance with all applicable laws and regulations. Job Skills Required
• Excellent organizational and leadership skills
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Knowledge of operational processes and procedures
• Knowledge of applicable laws and regulations
• Knowledge of budgeting and financial management
• Ability to motivate and manage staff
Job Qualifications
• Bachelor’s degree in business, operations, or a related field
• At least 5 years of experience in operations management
• Proven track record of successful operations management
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of operational processes and procedures
• Knowledge of applicable laws and regulations
• Knowledge of budgeting and financial management
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices
Job Experience
• At least 5 years of experience in operations management
• Proven track record of successful operations management
• Experience in developing and implementing operational strategies and plans
• Experience in managing staff and resources
• Experience in monitoring and analyzing operational performance
Job Responsibilities
• Develop and implement operational strategies and plans
• Manage staff and resources
• Monitor and analyze operational performance
• Identify areas for improvement
• Ensure compliance with all applicable laws and regulations
• Ensure customer service is of the highest quality
• Develop and maintain relationships with vendors and suppliers
• Prepare and manage budgets
• Develop and implement policies and procedures
• Provide