Assistant Director – Enterprise Client Experience Jobs

8+ years of experience in technology architecture, design, strategy, & management.

Principal accountabilities of the role include setting the vision for the future state technology to transform how we enable Trane’s capabilities.

15+ years of proven and progressive experience in IT.

Experience creating strategies for that improve our employee experience solutions including implementation of processes and techniques.

Workday and ServiceNow experience is a plus but not required.

This is a remote position.

Must have led an Account management Team before

· Advocates for the client with Product Management to drive product simplification for our customers

Manages budget and participates actively in the annual budgeting and periodic forecasting activities

REMOTE- Must live on East Coast or in MID WEST

Managing a Team of 10-12 Account Managers

· Ensures long term client satisfaction and retention. Manages client satisfaction survey delivery and feedback review.

Connect the dots across multiple campaigns or accounts to continually tighten up recommendations that incorporate client/senior management feedback

Experience planning and executing across all media channels, traditional/linear and digital

Deep knowledge of performance media, audience strategy creation/application using syndication resource tools (i.e., MRI, Forrester, YouGov, Comscore), and marketing technology landscape

Business intelligence and competitive reporting knowledge/tool familiarity (i.e., Kantar, Nielsen) and narrative crafting

Lead media team in developing strategy/media plans that answer to the client’s business objectives

Communicate effectively with activation, sales, and internal team members to ensure direction is clear to minimize confusion

Strong interpersonal skills and a collaborative management style.

Project management / Six Sigma / PMP / LEAN certifications in continuous improvement methodology.

Knowledge of risk management or proven ability to learn challenging new topics quickly.

Lead 5-8 account managers to ensure the client experience is outstanding and that all meeting formats, communication, and reporting are consistent.

Proven service delivery experience related to software and services.

Experience working with Health Plans (preferred).

Well-developed organisational and time management skills. Ability to set priorities and meet reasonable deadlines consistently.

Great project management ability – organised and detail-oriented with a capacity to thrive in a fast-paced, team-oriented, deadline-driven environment.

Lead Education and Events team to develop product training programs for our own team and retail partner teams.

Actively seek feedback from stakeholders (e.g.brand and retailers) and prioritize the need to identify and develop the capabilities within the team.

Work experience in field + commercial sales and marketing in domestic and global organisations, specifically within the beauty and cosmetics industries

Significant experience working with both pure play and onmi channel retailers

Bachelor’s degree in Marketing, Social Sciences, Mathematics, or related field, or equivalent combination of education and experience

Skilled at understanding business problems and driving towards recommendations or insights using both quantitative and qualitative data analysis

Experience packaging and delivering stories in PowerPoint

Share results and / or insights visually

Coordinate with external (vendor) and internal service partners, where applicable

Proficient in Excel, SPSS, SQL, R, or other prominent data visualization / analysis tools