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Assistant Contact Center Manager Jobs

Assistant Center Manager Jobs
By Huntington Learning Centers of Smithtown, Miller Place, Bay Shore, and Patchogue At Smithtown, NY, United States
Responsibilities include, but are not limited to:
Helping students in their learning experience
Excellent verbal and written communication skills
Prior experience working with children in some capacity
Some basic knowledge on Microsoft Word, Outlook, and Excel
After a waiting period you will be eligible for health benefits
Contact Center Manager Jobs
By Project Lead The Way At United States
Experience with Contact Center management.
Demonstrated experience with Customer Relationship Management (CRM) platforms (*Salesforce).
An associate degree in related field of study or equivalent related experience.
Experience coaching, leading, and managing the work of others.
A passion for practicing and embracing diversity of thought, culture, and experience.
Desire to build, develop and lead a high performing Contact Center team of customer-centric professionals.
Contact Center Solutions Engineering Manager
By Zoom Video Communications, Inc. At , Remote $168,700 a year
Experience working with enterprise customers and addressing complex solution requirements
Demonstrated ability to collaborate closely with customers and internal management, sales representatives, and product teams
Inspire, enable, coach and manage a team of Zoom Contact Center Solutions Engineers.
Drive customer needs and requirements into product deliverables and help shape Zoom’s Contact Center portfolio.
7+ years experience in CCaaS, telephony, UCaaS or cloud delivered communications technologies
Excellent verbal and written communication skills, including ability to present to customers and key decision makers
Assistant Center Manager Jobs
By Youth In Need At Warrenton, MO, United States
We Offer An Extensive Amount Of Competitive Benefits Including
For the full job description, please email [email protected] or visit www.youthinneed.org.
Medical, Dental and Vision Insurance at low cost
401k with 3% Employer Match
Our Commitment To Racial Equity
This is a salaried position with pay starting at $39,000/year.
Assistant Manager(01359) - 127 Towne Center Dr
By Domino's At Lexington, KY, United States

Company Description Great atmosphere! We do things the right way, consistent on standards, and passionate people. Work for us if you're trying to be better. Job Description Job Description: ...

Contact Center Senior Manager
By Grow Therapy At United States
Evaluating channel performance and create agent level dashboards to improve employee management
Manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Running experiments to improve our call scripting and channel / medium mix
Maintaining and reporting metrics on overall and agent level performance, including: bookings, efficiency, and quality.
Improving our scheduling models to handle high and low volume times in order to increase booking efficiency
Projecting hiring needs and thinking through organizational design
Contact Center Program Manager
By Leidos At United States
Develop SOPs, design and enhance the contact center training curriculum & platform, and knowledge management content and solution.
Expertise in contact center performance measures, customer relationship, knowledge, and workforce management.
Knowledge of Agile/Scrum development methodologies and experience.
Manage resources, budget, schedule, customer engagement, technologies and ensure high end-user satisfaction.
Perform detailed analytics using advanced analytical skills and tools, prepare new service implementation plans.
Manage and maintain contact center implementation technology projects to drive self-service with new and enhanced systems and tools.
Customer Contact Center Manager
By Voya Financial At United States
Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
Manage day to day operations of Customer Contact Center function.
BA degree or equivalent work experience
3 -5 years of leadership experience
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Contact Center Manager Jobs
By Pacific Life At Knoxville Metropolitan Area, United States
Experience partnering with Workforce Management, influencing/driving forecasts, and experience in annual budgeting processes.
Demonstrated time management and organizational skills
Consistently supports, promotes, and drives change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Business background which includes group benefits experience
Will need to gain expert knowledge of Pacific Life’s workforce benefits platforms such as claims administration system and workflow tools
Experience leading Contact Centers in Group Benefits
Assistant Center Manager Jobs
By Great Lakes Quick Lube At Maryland Heights, MO, United States

Paid Time Off & Holidays

401(k) Retirement Savings with Match

Assistant Center Manager Jobs
By Great Lakes Quick Lube At Hampton, VA, United States

Paid Time Off & Holidays

401(k) Retirement Savings with Match

Assistant Center Manager Jobs
By Great Lakes Quick Lube At Dardenne Prairie, MO, United States

Paid Time Off & Holidays

401(k) Retirement Savings with Match

Contact Center Manager Jobs
By Bobby Dodd Institute At Atlanta Metropolitan Area, United States

Our contact center BPO(Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs. We are seeking a Contact Center Manager responsible for ...

Contact Center Manager Jobs
By Simpluris, Inc. At Orlando, FL, United States
Prepare Monthly Business Review for upper management
Manage operations to achieve executive objectives
Identify bottlenecks and offer solutions for improvement
Manage and train other contact center staff, such as supervisors and leads
Manage contact center supervisor and lead agents
Prepares contact center performance reports
Contact Center Service Manager
By U.S. Bank National Association At , Remote $61,115 - $79,090 a year
Bachelor's degree, or equivalent work experience
Up to three years of relevant experience
Strong customer service and problem-solving skills
Thorough knowledge of operational functions, systems, policies and procedures of assigned area
Basic knowledge of banking operations
Strong verbal and written communication skills
Contact Center Customer Experience Manager
By HomeSafe Alliance At Greater Jefferson City Area, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Jacksonville, FL, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Arlington, VA, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Washington, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Greater Houston, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree

Are you looking for an exciting and rewarding opportunity to lead a team of customer service professionals? We are seeking an experienced Assistant Contact Center Manager to join our team and help us provide exceptional customer service. You will be responsible for managing daily operations, developing and implementing strategies to improve customer service, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding career, this is the job for you!

Overview The Assistant Contact Center Manager is responsible for providing support to the Contact Center Manager in the day-to-day operations of the contact center. This includes managing staff, overseeing customer service operations, and ensuring customer satisfaction. Detailed Job Description

The Assistant Contact Center Manager is responsible for providing support to the Contact Center Manager in the day-to-day operations of the contact center. This includes managing staff, overseeing customer service operations, and ensuring customer satisfaction. The Assistant Contact Center Manager will be responsible for the following duties:

• Manage staff by providing guidance, training, and support
• Monitor customer service operations to ensure customer satisfaction
• Develop and implement strategies to improve customer service
• Monitor customer service metrics and performance
• Analyze customer feedback and develop solutions to address customer concerns
• Ensure compliance with customer service policies and procedures
• Handle customer inquiries and complaints
• Develop and maintain relationships with customers
• Monitor and evaluate customer service staff performance
• Develop and implement customer service training programs
• Monitor customer service trends and recommend changes
• Develop and implement customer service policies and procedures
Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of customer service metrics and performance
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in customer service or contact center operations
• At least 1 year of experience in a supervisory or management role
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of customer service metrics and performance
• Knowledge of customer service software
Job Experience
• At least 3 years of experience in customer service or contact center operations
• At least 1 year of experience in a supervisory or management role
Job Responsibilities
• Manage staff by providing guidance, training, and support
• Monitor customer service operations to ensure customer satisfaction
• Develop and implement strategies to improve customer service
• Monitor customer service metrics and performance
• Analyze customer feedback and develop solutions to address customer concerns
• Ensure compliance with customer service policies and procedures
•