Applecare Partner Operations Manager Jobs in New York

Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.

Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal

Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology

Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.

7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level

Relevant start-up, technology, and contact center experience