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Apple Support Team Manager Jobs in Wisconsin

Apple Genius - It Support Technician
By Apple At , Ridgeland, 39157, Ms
Strong people skills and a knack for problem solving.
An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
Excellent prioritization skills and an ability to make decisions quickly.
Excellent verbal and written communications skills.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of customer appointments.

Are you looking for an exciting opportunity to lead a team of Apple Support professionals? We are looking for an experienced Apple Support Team Manager to join our team and help us provide world-class customer service. As the Manager, you will be responsible for leading and motivating your team to ensure that our customers receive the best possible support. If you have a passion for Apple products and a commitment to providing excellent customer service, then this is the job for you!

Overview The Apple Support Team Manager is responsible for leading a team of customer service professionals in providing technical support to Apple customers. The manager will be responsible for ensuring that customer service standards are met, that customer inquiries are answered in a timely manner, and that customer satisfaction is maintained. Detailed Job Description The Apple Support Team Manager will be responsible for leading a team of customer service professionals in providing technical support to Apple customers. The manager will be responsible for ensuring that customer service standards are met, that customer inquiries are answered in a timely manner, and that customer satisfaction is maintained. The manager will also be responsible for developing and implementing customer service policies and procedures, training customer service personnel, and monitoring customer service performance. The manager will also be responsible for resolving customer complaints and providing feedback to the customer service team. Job Skills Required
• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Knowledge of Apple products and services
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of customer service experience
• At least 3 years of management experience
• Knowledge of Apple products and services
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of Apple products and services
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting
Job Experience
• At least 5 years of customer service experience
• At least 3 years of management experience
• Experience in leading and managing customer service teams
• Experience in developing and implementing customer service policies and procedures
• Experience in training customer service personnel
Job Responsibilities
• Lead and manage a team of customer service professionals
• Develop and implement customer service policies and procedures
• Train customer service personnel
• Monitor customer service performance
• Resolve customer complaints
• Provide feedback to the customer service team
• Ensure customer service standards are met
• Answer customer inquiries in a timely manner
• Maintain customer satisfaction