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Apple Support Team Manager Jobs

Message Apple Program Manager
By Apple At Elk Grove, CA, United States

Summary The Advisor Tools Team is looking for a Program Owner to help drive strategy and development of tools supporting AppleCare Advisors and Contact Center strategies as Apple enters new ...

Lead Event Manager - Apple Events
By Apple At Cupertino, CA, United States

Summary We want the world to be a better place! Join our team and imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer ...

Program Manager, Apple Music
By Apple At Cupertino, CA, United States

Summary This team is more than a group of engineers and dedicated Program Managers — it’s a group of music lovers. That passion has made Apple Music the world’s most complete music experience, ...

Apple Tv+ Brand Team Coordinator
By Apple At Culver City, CA, United States

Summary Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. You bring passion and dedication to ...

Alteration Installation Team Manager Support
By Systems Technology Forum, Ltd. (STF) At San Diego Metropolitan Area, United States
Vision and Dental Plan Benefits
Medical Plans administered through United HealthCare
Accidental Death and Dismemberment Insurance
Dependent / Medical Care Flexible Spending Account
Life Insurance (basic and supplemental)
Paid Time Off / Annual Comprehensive Personal Leave
Apple Genius - It Support Technician
By Apple At , Ridgeland, 39157, Ms
Strong people skills and a knack for problem solving.
An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
Excellent prioritization skills and an ability to make decisions quickly.
Excellent verbal and written communications skills.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of customer appointments.
Product Support Team Manager
By Swell At Holladay, UT, United States
Monitor team performance metrics, including response time, resolution time, customer satisfaction scores, and ticket management.
Proven experience in direct customer support, with at least 2 years in a leadership or managerial role.
Foster a positive and collaborative team environment, promoting open communication and knowledge sharing.
Develop and implement training programs to enhance technical skills and customer service excellence.
Collaborate with other departments to enhance the customer experience and streamline support processes.
Demonstrated experience in coaching, mentoring, and developing technical support teams.
Alteration Installation Team Manager Support
By Systems Technology Forum, Ltd. (STF) At Pearl City, HI, United States
Vision and Dental Plan Benefits
Medical Plans administered through United HealthCare
Accidental Death and Dismemberment Insurance
Dependent / Medical Care Flexible Spending Account
Life Insurance (basic and supplemental)
Paid Time Off / Annual Comprehensive Personal Leave
Marketing Manager, Apple Maps
By Apple At New York, NY, United States

Summary Are you someone who’s looking to be a part of a team that wants to change the world? Do you possess a passion to think differently and challenge conventional approaches to problem ...

Apple Technical Support Advisor
By Apple At , Raleigh, 27612, Nc
Effective time management including ability to multi-task, organize and prioritize
Experience supporting customers via phone, e-mail, chat, and/or in person
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to self manage and work independently in a fast-paced, constantly changing environment
IOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Manager - Enhanced Family Support Team - Remote
By Optum At Eden Prairie, MN, United States
2+ years Management, Supervisory, and/or Leadership background
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
2+ years of experience in the health care industry including clinical experience, Medicare/Medicaid, insurance, health promotion, and/or operations
Experience providing care for populations for complex or special health care needs
Prior experience growing and developing staff
Strong written and verbal communication skills
Apple Support College Program - East Carolina University
By Apple At Greenville, NC, United States

Summary Apple has always done things differently, including customer support. We expect everything from an Advisor that our customers do, and we want Apple to be a reflection of the world around ...

Are you looking for an exciting opportunity to lead a team of Apple Support professionals? We are looking for an experienced Apple Support Team Manager to join our team and help us provide world-class customer service. As the Manager, you will be responsible for leading and motivating your team to ensure that our customers receive the best possible support. If you have a passion for Apple products and a commitment to providing excellent customer service, then this is the job for you!

Overview The Apple Support Team Manager is responsible for leading a team of customer service professionals in providing technical support to Apple customers. The manager will be responsible for ensuring that customer service standards are met, that customer inquiries are answered in a timely manner, and that customer satisfaction is maintained. Detailed Job Description The Apple Support Team Manager will be responsible for leading a team of customer service professionals in providing technical support to Apple customers. The manager will be responsible for ensuring that customer service standards are met, that customer inquiries are answered in a timely manner, and that customer satisfaction is maintained. The manager will also be responsible for developing and implementing customer service policies and procedures, training customer service personnel, and monitoring customer service performance. The manager will also be responsible for resolving customer complaints and providing feedback to the customer service team. Job Skills Required
• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Knowledge of Apple products and services
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of customer service experience
• At least 3 years of management experience
• Knowledge of Apple products and services
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of Apple products and services
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting
Job Experience
• At least 5 years of customer service experience
• At least 3 years of management experience
• Experience in leading and managing customer service teams
• Experience in developing and implementing customer service policies and procedures
• Experience in training customer service personnel
Job Responsibilities
• Lead and manage a team of customer service professionals
• Develop and implement customer service policies and procedures
• Train customer service personnel
• Monitor customer service performance
• Resolve customer complaints
• Provide feedback to the customer service team
• Ensure customer service standards are met
• Answer customer inquiries in a timely manner
• Maintain customer satisfaction