Sr Analyst Customer Relations Jobs in California , Employment

Are you looking for an exciting opportunity to use your customer relations skills to make a difference? We are looking for a Sr Analyst Customer Relations to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you are passionate about customer service and have the skills to make a positive impact, then this is the job for you!

Overview The Senior Analyst Customer Relations is responsible for providing customer service and support to customers, resolving customer inquiries, and providing customer feedback to the organization. The Senior Analyst Customer Relations is also responsible for developing and maintaining customer relationships, as well as providing customer service training and support to other customer service personnel. Detailed Job Description The Senior Analyst Customer Relations is responsible for providing customer service and support to customers, resolving customer inquiries, and providing customer feedback to the organization. The Senior Analyst Customer Relations is also responsible for developing and maintaining customer relationships, as well as providing customer service training and support to other customer service personnel. The Senior Analyst Customer Relations will also be responsible for developing and implementing customer service policies and procedures, as well as monitoring customer service performance. Job Skills Required

• Excellent customer service and communication skills

• Ability to handle customer inquiries and complaints

• Ability to build and maintain customer relationships

• Knowledge of customer service policies and procedures

• Knowledge of customer service software and systems

• Ability to analyze customer data and trends

• Ability to work independently and as part of a team

• Ability to multitask and prioritize tasks

Job Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field

• At least 5 years of customer service experience

• Experience with customer service software and systems

• Knowledge of customer service policies and procedures

• Excellent communication and interpersonal skills

Job Knowledge

• Knowledge of customer service policies and procedures

• Knowledge of customer service software and systems

• Knowledge of customer service trends and best practices

• Knowledge of customer service metrics and analytics

Job Experience

• At least 5 years of customer service experience

• Experience with customer service software and systems

• Experience in developing and implementing customer service policies and procedures

• Experience in monitoring customer service performance

Job Responsibilities

• Provide customer service and support to customers

• Resolve customer inquiries and complaints

• Develop and maintain customer relationships

• Provide customer service training and support to other customer service personnel

• Develop and implement customer service policies and procedures

• Monitor customer service performance

• Analyze customer data and trends

• Work independently and as part of a team

• Multitask and prioritize tasks