Amazon Customer Experience Agent Jobs in Arkansas

Position: Remote (Medical/Healthcare) Customer Experience Agent

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Location: United States - Work-at-home

Strong knowledge of and experience with the gaming industry and PC hardware/peripherals

2+ years of experience creating and updating product/support documentation for use on Amazon or other platforms

Knowledge of customer support best practices, tools, and KPIs

Review and respond to incoming Amazon Customer Support messages

Analyze the Voice of the Customer (VoC) dashboard and respond to product reviews as necessary

Escalate any issues raised from reviews or support messages to the appropriate internal team for resolution