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Aftersales Manager Jobs in Georgia

Business Promotions Specialist - (Aftersales Marketing)
By Porsche Cars North America At Atlanta, GA, United States
Management and coordination of AfterSales Communications – I.e.: Internal, Field, Porsche Center newsletter and Ad Hoc.
Strong financial analytical ability – budget management
Marketing KPI development and management, including ROI
Maintain confidentiality of sensitive information and assess how to manage the communication flow accordingly.
Minimum of 5 years marketing, advertising, or communications experience (automotive OEM preferred) (Passion brand experience a plus)
Ad agency experience preferred (client or agency side)

Are you looking for a challenging and rewarding role in aftersales management? We are looking for an experienced Aftersales Manager to join our team and help us provide the best customer service possible. You will be responsible for managing our aftersales team, ensuring customer satisfaction, and developing strategies to increase customer loyalty. If you are an experienced leader with a passion for customer service, this could be the perfect job for you!

Overview:

An Aftersales Manager is responsible for managing the aftersales service of a company, ensuring customer satisfaction and maintaining customer loyalty. They are responsible for developing and implementing strategies to improve customer service, managing customer complaints, and ensuring customer satisfaction.

Detailed Job Description:

The Aftersales Manager is responsible for overseeing the aftersales service of a company, ensuring customer satisfaction and maintaining customer loyalty. They are responsible for developing and implementing strategies to improve customer service, managing customer complaints, and ensuring customer satisfaction. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to analyze customer feedback and develop strategies to improve customer service. They must be able to manage customer complaints and ensure customer satisfaction.

What is Aftersales Manager Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to analyze customer feedback
• Ability to develop strategies to improve customer service
• Ability to manage customer complaints
• Ability to identify customer needs
• Ability to develop strategies to meet customer needs
• Ability to work in a team environment
• Ability to work independently

What is Aftersales Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer service or related field
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service standards

What is Aftersales Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service standards

What is Aftersales Manager Job Experience?

• 5+ years of experience in customer service or related field
• Experience in developing and implementing customer service strategies
• Experience in managing customer complaints
• Experience in analyzing customer feedback

What is Aftersales Manager Job Responsibilities?

• Develop and implement strategies to improve customer service
• Manage customer complaints
• Ensure customer satisfaction
• Identify customer needs
• Develop strategies to meet customer needs
• Analyze customer feedback
• Work in a team environment
• Work independently