Xfinity Store Service Associate

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.

• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.

• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.

• Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.

• Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.

• Assists Store Leadership in Inventory and Merchandising responsibilities:

• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.

• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
• Other duties and responsibilities as assigned.
• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.

Education Level

• High School or Equivalent

Field of Study

Certifications

Years of Experience

• Generally requires 0-2 years related experience.

Compliance

Comcast is an EEO/AA/Drug Free Workplace.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications