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Xfinity Store - Retail Manage

Company

Comcast
Address , Rio Grande
Employment type
Salary
Expires 2023-09-10
Posted at 9 months ago
Job Description
Are you an experienced Retail Store Manager looking to take your skills to the next level? We are looking for a results driven Retail Store Manager to take our Xfinity store to the next level!

As the Retail Manager for our Xfinity Store you will be responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required.

AWESOME COMPENSATION PACKAGE:

  • Salary based upon experience
  • Uncapped commission structure!
GREAT PERKS AND BENEFITS:
  • Competitive salary based on experience
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • 401k available after 90 days
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Paid training

CORE RESPONSIBILITIES:

  • Communicates business initiatives, performance standards and process/policy know-how aspiring for dedication and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Reviews and analyzes operational and financial reports to improve operational performance and metrics.
  • Builds collaborative relationships with market, region and division partners.
  • Demonstrates available tools to monitor customer feedback, coach and take action to improve the store experience.
  • Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • In-store owner for merchandising, brand, resets and all associated training compliance.
  • Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
  • Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
  • Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
  • Typically manages a team of 8-12 direct reports.
  • Responsible for appropriate staffing levels and efficient scheduling.
  • Coaches and develops team members on how to position all company products with customers.
  • Follows and administers cash handling policies and procedures.
  • Other duties and responsibilities as assigned.
  • Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
  • May participate in retail test and pilot experiences related to product, store design and operational improvements.

JOB QUALIFICATIONS:

  • Technical or similar background preferred
  • High School Degree or equivalent
  • Generally, requires 3-5 years related experience
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Comcast in an EOE/Veterans/Disabled/LGBT employer

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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