Xfinity Store - Assistant Retail Manager

Are you an experienced Assistant Retail Store Manager looking to take your skills to the next level? We are looking for a results driven Assistant Retail Store Manager to take our Xfinity store to the next level!

As the Assistant Retail Manager for our Xfinity Store you will be responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.

• Coaches team members on how to position all products with customers.
• Remains current on new and current products and services, industry, and competitive trends and reinforces findings with the team.
• Drives operational excellence with a particular focus on inventory management. Leads store inventory cycle counts ensuring timeliness and compliance with store, channel, and company requirements.
• Provides on-boarding support, observes, and provides feedback to new hires to ensure they are on track with their training curriculum and able to provide an outstanding customer experience.
• Ensures that customers and prospective customers are treated with the highest levels of courtesy and integrity.
• In partnership with the store manager, coordinates all daily sales floor responsibilities, including accurate and efficient staffing and scheduling, dress code compliance, sales huddles, and resolution of customer issues.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as vital.
• Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, efficiency, and net promoter system (NPS).
• Proactively coaches and develops store teams to perform their responsibilities at a high level.
• Coordinates cash handling policies and procedures.
• Passionately drives store operations consistency with detailed orientation to back-of-house standards and showroom floor processes and procedures. Evaluate current processes, procedures, and overall efforts for improvement and innovation.
• Builds collaborative relationships with market and region partners including the operations manager.
• Is proficient in sales compensation plans and addresses team member questions.
• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
• Achieves all sales and service metrics through daily supervision, mentor, and consistent performance management (e.g., subject area) of retail sales team.
• Other duties and responsibilities as assigned.
• Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
• Demonstrate available tools to supervise customer feedback, mentor, and take action to improve the store experience.