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Xfinity Retail Store Manager
Company | Comcast |
Address | , Pittsburgh, 15206, Pa |
Employment type | |
Salary | |
Expires | 2023-07-20 |
Posted at | 11 months ago |
Job Summary
Core Responsibilities
- Demonstrated ability of collaborating and building consensus across multiple functional areas.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Supports identification and the use of defined key efficiency metrics which measure/define the criteria of success for sales team. Leads team metrics and develops/distributes reports as needed.
- Consistent track record of achieving and surpassing sales quotas via leading by metrics, mentoring and performance management.
- Partners with business partners at the regional and divisional levels to support and ensure positive sales results in the direct sales channels. This is accomplished by effectively deploying defined sales programs and identifying standard methodologies and process improvements across the footprint.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as needed.
- Other duties and responsibilities as assigned.
- Works with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated and reported.
- Ensures team leads and team members are clear on daily, weekly and monthly objectives with a full vision of year-end departmental sales goals. Requires teams to be trained in accordance with the appropriate learning plans including classroom, coaching, simulations, eLearning modules and others as advised.
- Ascertains that teams are fully knowledgeable on Comcast product offerings, branding messages and current offers/promotions. Validates all reporting of sales and installation numbers and other metrics on an ongoing basis but at least weekly.
Employees at all levels are encouraged to:
- Know your stuff - be ravenous learners, tenacious users and experienced ambassadors of our outstanding technology, product packages, especially our digital tools and experiences.
- Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Respect and promote diversity and inclusiveness.
- Get results and strive for outstanding growth!
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Win as a team - make wonderful things happen by working together and being open-minded.
- Do what's right for each other, our customers, investors and our communities.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
What are the BENEFITS of Comcast?
- 401k Matching
- Many more benefits and perks!
- Day 1 Medical/Dental/Vision Insurance
- Development and Advancement Opportunities
- Employee Resource Groups
- Discounted Services (must reside in the footprint)
Disclaimer:
- This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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