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Xfinity Retail Service Associate
Company | Comcast |
Address | , Jessup, 20794 |
Employment type | |
Salary | $17 an hour |
Expires | 2023-10-19 |
Posted at | 8 months ago |
Job Summary
Core Responsibilities
- Knows current processes and procedures and suggests improvements that improve the customer and/or store experience.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
- Greets customers during the busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
- Provides strong understanding and passion for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
- Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
- Frequently checks and inspects the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and accurately stocking the store to standard.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as needed.
- Other duties and responsibilities as assigned.
Employees at all levels are encouraged to:
- Win as a team - make big things happen by working together and being open to new insights
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
- Understand our Operating Principles; make them the guidelines for how you do your job
- Respect and promote inclusion and diversity
- Strive for excellent results and drive growth
- Do what's right for each other, our customers, investors, and our communities!
- Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
What are the BENEFITS of Comcast?
- Discounted Services (must reside in the footprint)
- 401k Matching
- Many more benefits and perks!
- Development and Advancement Opportunities
- Day 1 Medical/Dental/Vision Insurance
- Employee Resource Groups
Disclaimer:
- This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years
Salary:
Base Pay: $17.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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