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Working Title Adult Protective Services Qa/Qi & Training Coordinator (Operations & Policy Analyst 3)

Company

Department of Human Services
Address , Salem, Or
Employment type FULL_TIME
Salary $5,875 - $8,663 a month
Expires 2023-07-31
Posted at 10 months ago
Job Description
Initial Posting Date:
05/05/2023
Application Deadline:
06/11/2023
Agency:
Department of Human Services
Salary Range:
$5,875 - $8,663
Position Type:
Employee
Position Title:
Working title Adult Protective Services QA/QI & Training Coordinator (Operations & Policy Analyst 3)
:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination, and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
This is a full-time, limited-duration position. The duration of this assignment will be 1 year from the date of hire. This position may become permanent depending on funding. LD appointments are benefits eligible that includes family health benefits and leave accrual.
If you are highly driven by operational research, evaluation, and organizational-level improvements, this position is for you! Join us in making a positive impact on Oregonians by building on efficiencies and continuous improvement efforts for our Statewide Adult and Protective Services Program.
We are seeking an Adult Protective Services Quality Assurance / Quality Improvement & Training Coordinator (Operations & Policy Analyst 3) to join our APD Adult Protective Services Unit.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision, and much more!
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
  • When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
What you need to qualify
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or any degree demonstrating the capacity for the knowledge and skills; and four years of professional-level evaluative, analytical, and planning work.
OR
Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.
Essential attributes
We are looking for candidates with:
  • Direct experience and knowledge with elder abuse and protection of vulnerable adults, theory, principals, and national practices.
  • Experience in monitoring, planning, and design of programs, and systems based on abuse trends and data.
  • Experience developing and implementing targeted training related to deficiencies in statutes, rules, and policies to meet program standards.
  • Ability to adjust your verbal and written communication skills to fit diverse audiences and experience communicating within all levels of an organization, with community partners, and in public speaking.
  • Experience in quality assurance, data integrity, and data analysis, including explanation of the data and trends.
  • Experience identifying complex problems and reviewing related information to develop and evaluate options, recommend, and implement solutions.
  • Experience performing evaluation/analysis of a program and operations, and recommendations to improve statewide service delivery.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
Aging and People with Disabilities Program – The APD Program is a program within the Department of Human Service that assists seniors and people with disabilities of all ages to achieve well-being through opportunities for community living, employment, family support, and services that promote independence, choice, and dignity.
Click here
to learn more about Aging and People with Disabilities.
As an Adult Protective Services Quality Assurance / Quality Improvement & Training Coordinator, you will:
  • Communicate strategies for scheduled reports regarding programmatic decisions.
  • Create and implement project management plans to identify and address operational risks and resolution strategies.
  • Evaluate Oregon policies against national best practices and research other appropriate disciplines for possible incorporation into Oregon practice.
  • Manage projects for research related to abuse prevention, strategic initiatives, and reduction of abuse or re-abuse of vulnerable populations.
  • Develop, implement, and manage a quality assurance and quality improvement plan for continuous improvement of Statewide APS program operations, policy, and strategically identified outcomes.
  • Organize and oversee program activities and procedures with local office managers based on program review outcomes and develop a standard report of progress for each region and a statewide comparison report on a scheduled basis.
  • Maintains a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and the communities we serve.
  • Provide analysis, evaluation, findings, and recommendations resulting from activities in support of decisions that impact the program or people served.
  • Develop data collection methods and retrieval methods for metrics related to quality assurance.
  • Review screening, investigations, report writing, interventions, outcomes for improvements, and compliance with an enterprise-wide focus that meets the goals, objectives, and outcomes.
  • Develop, implement, and manage an APS program review process and methodology development for performance and outcome measurements, and continuous improvements.
Working conditions
  • Employee’s work will be conducted Monday through Friday 8 a.m. – 5 p.m.
  • This position involves a high workload volume that requires the ability to coordinate across functional areas in the Central APS Unit for statewide support of APS; a high level of activity that can be unpredictable and fast-paced. Requires the ability to prioritize to meet required deadlines.
  • Hours of work may fluctuate based on service needs.
  • This position will have frequent exposure to sensitive information and evidence, such as reports and photographs regarding abuse, neglect, and trauma of vulnerable adults
  • Travel within the state for meetings and conferences may be required.
Application instructions & requirements
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
  • Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  • If you are not a current State of Oregon employee, view this application instructional video.
  • A cover letter is required. Attach a cover letter that demonstrates how you meet the qualifications and essential attributes for the position.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
  • Current State of Oregon employees: Apply via your employee Workday account.
Additional requirements
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in the withdrawal of a conditional job offer or termination of employment.
Helpful information
  • This position is a Management Service non-supervisory position and is not represented by a union.
  • This recruitment may be used to fill future vacancies.
  • If you need accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Marina via email at [email protected]. Please be sure to include the job requisition number.
  • Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.