Work From Home - Experienced Collector

**Please note - this posting is only for candidates that have prior collections experience and reside in Western NY, Upstate NY, Southern Tier or the immediate surrounding areas. Applications from those without collections experience or outside of this area will not be considered. This is a remote work opportunity. If you reside in Rochester or Buffalo, NY, you may work onsite if you choose.**

Why join us?

· Performance-based bonuses

· Excellent health benefits

· Remote work available

· More than 80% of development opportunities filled from within

· Repeatedly named one of the Best Call Centers to Work For

· Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

For more than 35 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Position Summary:

Our Representatives use a consultative approach to manage and collect on delinquent accounts. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment or remote work environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

Essential Duties & Responsibilities:

• Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
• Meet daily, weekly and monthly goals as set by management at ConServe
• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections.
• Record Maintenance – proper management & updating of system to maximize contacts
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily

Education Requirement:

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills/ Requirements:

• Attention to detail
• Current or recent collections experience strongly preferred.
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Ability to work from home preferred
• Fluent in conversational English and ability to proficiently read and write English
• Motivation to learn
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability to work in a positive, collaborative manner with coworkers
• Ability to obtain and maintain State Collections Licensure
• No conflicts of interest with ConServe or our Clients.
• Legally eligible to work in the United States
• Strong organizational and time management skills
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am and ending between 5pm and 6:30pm (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm
• Ability to act independently to resolve problems
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution

O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace.

Job Type: Full-time

Pay: $33,000.00 - $45,000.00 per year

Benefits:

• Paid sick time
• Employee discount
• Paid training
• Life insurance
• Tuition reimbursement
• Health savings account
• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Work from home
• Referral program
• Paid time off
• Vision insurance
• Flexible schedule
• Dental insurance

Schedule:

• Monday to Friday
• 8 hour shift
• No weekends

Supplemental pay types:

• Bonus pay

Work Location: In person