Work At Home Overnight Customer Service And Technical Support Advisor

Job Title:

Work at Home Overnight Customer Service and Technical Support Advisor

• Job Profile: Advisor II, Customer Service – Advisor II, Sales – Advisor II, Technical Support
• Job Title: Work at Home Overnight Customer Service and Technical Support Advisor

Summary

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Work at Home Overnight Customer Service and Technical Support Advisors. This is a great opportunity for you to build a customer service and technical support career.

What will you do in this role?

As a Customer Service Advisor at Concentrix, you will:

• Track, document, and retrieve information in databases
• Handle customers via inbound calls, outbound calls, or through the internet
• Invest in our customers’ success by offering additional products and/or services
• Assist customers using a call flow guide to answer questions and solve problems

As a Technical Support Advisor at Concentrix, you will:

• Be an amazing problem-solver
• Resolve technical issues related to hardware, software, and client products
• Provide basic customer service support
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology is preferred.

Who You Are:

As an Work at Home Overnight Customer Service and Technical Support Advisor your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

• High speed internet and a smartphone
• Flexibility to work between the hours of 6:00pm and 8:00am Eastern Time
• A minimum of six months of customer service experience or technical support experience
• Strong computer navigation skills and PC knowledge
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your residence
• Talent for delivering outstanding service

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Paid Training
• Base Wage: $15.00 per hour, however it may be higher based on position
• A work computer may be provided depending on the position offered but is not guaranteed. Specific requirements will be discussed in depth with a recruiter.
• 401K, Medical, Dental, Vision Insurance, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more. Apply and talk to a recruiter today!
• Opportunities for performance incentives and bonuses

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

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