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Work At Home Customer Service & Sales Rep

Company

Qualfon
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-10-05
Posted at 9 months ago
Job Description

Work at Home Customer Service & Sales Rep


Posted On: Jul 29, 2023

Location: Any Location, US - Remote, US

Company: Qualfon

Our Qualfon Mission
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
What We Offer
  • Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
  • Planned Time Off pay
  • Medical, dental benefits, vision, and life & accident insurance for full-time employees
  • Set schedules majority of shifts are 31-45 hours/week with other opportunities available
  • All team members can further their education and earn a college degree through Qualfon University
  • Opportunities to earn additional income through incentives
  • Competitive wages
  • Team members have FREE access to personal and professional support through our care coaches
More about this opportunity
100% Remote Work from Home position that will include virtual training from your home.
This position will be located in the company's headquarters of Highland Park, MI, or remotely in the U.S. in the following states: AL, FL, GA, ID, KS, KY, LA, MI, MS, MO, MT, NM, NC, OK, PA, SC, TN, TX, UT, WV.
Do you have great computer skills? Do you thrive on multi-tasking? Do you love helping others?
If so, we are searching for you! Our elite clients demand the best! Come join our team where excellence and high performance are recognized!
We offer fantastic earning potential!
What you will be doing
  • Care for your customers, by servicing existing accounts, finding out additional needs, and placing orders for any desired services or products
  • Follow up customer calls where necessary
  • Be energized and thrive in a fast paced, high energy, and fun environment
  • Maintain composure in escalated situations
  • Track your productivity

Technical and System Requirements
  • This opportunity REQUIRES that you have the following equipment in order to perform the job:
  • Operation system – Windows 10 or newer
  • Upload speed of 3 Mbps; Download speed of 10 Mbps
  • Webcam-Video available
  • All hires must have an available cell phone or tablet and must be able to install our required 2FA software for Multifactor authentication on that device
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
  • Https://support.qualfon.com/help/connection-diagnostic
  • If you want to test your systems please click the link below:
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
  • Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
  • Only Some Work from Home positions will require Two monitors or a 32” or larger monitor
  • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Cellular Hot spot or Cellular internet
  • Latency under 100ms.
What skills you will need
  • Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills
  • Minimum one year previous call center or prior work at home experience required
  • Ability to attend paid virtual classroom training program
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Strong research/problem-solving skills
  • High energy
  • Passion to meet or exceed performance goals
  • Self-motivated and able to work independently
  • Ability to be flexible & accommodate change