Website And Client Setup Specialist - Virtual/Remote

TOPS is looking for a Website and Client Setup Specialist to join our team! In this role, you’ll be the subject matter expert and project guide for our clients, property management companies and homeowner associations, as they prepare to launch their resident-facing site. You’ll be joining a tightly-knit team of seven to support our clients, and you’ll get trained and will be able to start contributing promptly. This role is remote-eligible but with a preference for someone in the Dallas, TX area.
Who will love this job Someone excited to interact and present to clients Someone curious, unafraid to get into weeds and ask questions Someone prepared to follow and promote design guidelines, best practices, and standards. You should have Required: 1 year of demonstrated prior work experience in website administration and/or enterprise software set-up. Required: 1 year work experience communicating with customers, preferably providing technical support. Preferred: Bachelor’s degree in related design/technology or equivalent experience. Preferred: Capable in graphic design software including Photoshop, PicMonkey, and/or other visual design tools. Strong time management skills with a demonstrated ability to work on multiple projects and complete work within allocated time frames. Consistent and thorough at completing detailed requirements. Able to learn and demonstrate technical literacy to address concerns and reduce the feeling of client overwhelm. Able to manage expectations and demonstrate diplomacy. Benefits Medical insurance, Dental insurance, Vision insurance, 401K Culture Why Enumerate Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here. We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US. We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate. Responsibilities What you’ll do Launch call with client. You’ll typically have one point of contact with authority to make decisions for the entire organization.
Collect client and communication information, including setup specifications and logos. You will discuss needs for API integrations and other software feature options at this point as well.
Once you get everything needed, there’s a goal to go-live within four weeks.
Manage API setup and/or resident list import and troubleshoot issues with the client and team members, if needed. Set up client websites and translate their needs into strategies that work within our proprietary content management system. No technical skills required – this is upload, plug, and play.
Provide weekly status reports to clients on project progress and maintain excellent client relationships with consistent follow-ups.
Schedule and perform an online training session to guide the client through their website prior to launch and make any additional changes based on that review.
Once launched, conduct periodic online training sessions for website admins on how to use the software. Requirements 1 year of demonstrated prior work experience in website administration and/or enterprise software set-up 1 year work experience communicating with customers, preferably providing technical support Authorized to work in the US without sponsorship Requisition #clh6q0f08jtcs0ts7aolravry