Vp Of Transit Operations

Our client is Southwest Ohio's fixed-route bus service, which serves Hamilton County residents in addition to providing commuter routes from Clermont, Butler and Warren counties into Cincinnati. This company is a non-profit, tax-funded public service of the Southwest Ohio Regional Transit Authority (SORTA), providing about 14 million rides per year in the Greater Cincinnati area.

VP of Transit Operations

Our client is searching for a Vice President of Transit Operations who will direct the delivery of Fixed Route and Access services to the community to ensure operational excellence. Oversees the Transit Operations’ function including all operators, clerks, Street Service Supervisors, Farebox Pullers, Dispatchers, and Scheduling, Customer Care, Safety, Security, and Risk. Responsible for service delivery and quality. Develops and recommends operations strategies, programs, including work rules, operating practices, employee relation strategies, development and training, to improve employee efficiency and responsiveness of fixed route services.

Job Type: Full-time/hybrid

Responsibilities

• Manages Fixed Route Transit Operations, Access, Safety, Security, and Risk staff including monitoring performance, attendance, and executing employee recognition, commendation, and discipline.
• Determines and implements short/long-term strategies needed to support authority goals and plans.
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
• Responsible for maintaining a safe work environment at all times.
• Develops and implements communications strategies to improve employee satisfaction at all levels within the Fixed Route, and Access Department.
• Ability to work in compliance with safety and security policies.
• Management employees’ skills and understanding of procedures and policies, developing, implementing, monitoring and overseeing adherence to performance standards. Advance staff through training, professional development and promotional opportunities.
• Evaluates fixed route performance based on operations key performance indicators and develops strategies to improve performance.
• Serves as an Essential Employee to continue the Authority’s operation during an emergency or weather related event.
• Performs related and other special duties as required or directed.
• Oversees the development and implementation of operating practices and procedures, including the development and implementation of an on-going performance measurement and feedback system.
• Other duties as assigned.
• Oversee the continued development of all Transit Operations employees to keep them abreast of new technologies; oversee and direct the development of Transit Operations
• Conducts self in an appropriate manner as a representative of SORTA, working effectively in a diverse work environment.
• Develops, administers and manages the transportation budget.
• Oversee compliance with Labor Agreements and support EEO, Affirmative Action, and DBE policies/procedures. Participates in the negotiation and management of all collective bargaining agreements.
• Ensures compliance with records management standards and authority policy.
• Manages department to ensure adherence to organizational policies, procedures and standards, including authority’s Emergency Response Plan, security policies, etc.
• Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff.
• Participate in the Transit Operations grievance process.
• Supervises, leads and motivates personnel and coordinates operations of the bus services team, including scheduling, dispatch, radio control, field operation, special events, and data management.
• Responsible for project management of service contracts and contractor performance.

Experience

• Proficient in Microsoft office including Excel, Word and PowerPoint
• Progressively responsible middle or senior management experience in bus operations, with direct fiscal responsibility.
• Strong working knowledge of transit safety, operations and maintenance including transportation, vehicle maintenance, maintenance of way and technological concepts.
• Extensive knowledge of transit operations, principles, practices and industry trends. Working knowledge of CAD/AVL, GPS, Fare Boxes, and cameras. Prior experience with Trapeze is highly desirable.
• Minimum of 12+ years of progressively responsible operations management experience in a transit environment.
• Experience in a labor union environment.
• Bachelor’s degree in Business Administration, Planning, or related field. Additional relevant experience may substitute for educational requirement.
• Extensive interpersonal communication skills.
• Strong supervisory skills, including the ability to plan, review, assign, evaluate and delegate work of subordinate management effectively.
• Excellent verbal and written communication skills with strong organizational skills.
• Strong working knowledge of transit management and operations principles and practices, including knowledge of fixed route, scheduling, dispatch, field operations. Labor relations, collective bargaining and staff development.

This position offers a competitive base salary.

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