Vp Of Professional Services

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.

Mission Statement

We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

Position Summary

The Vice President of Professional Services will evaluate operational processes and procedures, and develop strategies and implementation plans to improve and standardize all aspects of services and L&D operations. This position will provide leadership for the overall operating performance of the business for Services and Jenzabar Academy.

The VP of Professional Services will be charged with the continuous improvement of the experience of customers in learning, delivery, and development. This will include extensive collaboration with sales, product, support, and other teams to develop and deploy strategies to improve the customer experience and, in turn, long term utilization of Jenzabar products and services. In this critical role, a successful candidate will ensure the effective leadership and management of the Services and Jenzabar Academy for new and existing clients. This role is a part of the Senior Leadership team for the company.

Essential Tasks

• Responsible for creating revenue growth in the services and training area
• Create a strategy that will bring revenue and high client satisfaction
• Establish expectations for the team’s performance to ensure increased customer satisfaction, profitability, productivity, and opportunities for further growth in the market
• Responsible for leading Jenzabar’s Professional Services and Jenzabar Academy (Implementation & Training), Learning Center and Documentation
• Interact with Sales, Product Development, Support, Finance and Executive teams to drive positive change on behalf of our customers
• Identify opportunities for continuous improvement
• Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved
• Create a strategy that will bring excellent training and development to our clients and increase revenue
• Responsible for planning, developing and managing customer projects; includes determining all projects’ schedule, scope and budget
• Aid in development of new services based on customer needs
• Drive seamless onboarding processes and work cross-functionally with our support and implementation teams to proactively manage each customer’s successful deployment
• Align with Executive Team around key metrics and objectives
• Will be responsible to recruit, hire, train staff, evaluate employee performance and recommend or initiate promotions, transfers and disciplinary actions
• Collaborate with key internal partners including Product Development and Sales to streamline processes and offerings in order to maximize customer success.
• Optimize the end-to-end customer lifecycle with continuous improvement and industry best practices
• Understand competitor products and the market, and the higher education industry while working with the Product Marketing department
• Create consistent staffing and delivery methodologies to ensure uniformity and consistency in all service engagements

Preferred Skills and Experience

• Strategic thinker with ability to assess current situation and future trends and bridge the gap
• Successful experience leading a high performing team in a high volume client service organization
• Ability and passion to utilize data to drive decisions and strategies
• Demonstrates a sense of urgency to overcome obstacles and achieve measurable results
• Solid foundation in technology driven service organizations
• 20 Years of Client Service and/or Implementation experience with significant leadership responsibilities
• Higher education experience is preferred
• Ideal candidate will have high energy, proven success in their field and high integrity

The pay range for this position is $175,000-$195,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 12 Weeks Paid Parental Leave, Short Term Disability, Long Term Disability, 401K, Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.