Vp, Implementation Jobs

The Vice President of Implementations is responsible for delivering against the business goals in Payments related specifically to client implementations. This individual will provide strategic leadership to the implementation team, collaborate closely with other client-facing and non-client facing departments, and be responsible for accurate execution of implementations, seamless client experiences and employee engagement.

Responsibilities

• Maintain awareness and communicate market and industry trends as relevant to the Payments business unit
• Grow next-level leaders including successors for Director-level+ positions by attracting, developing, and retaining top talent (including sharing talent across account management, sales, client experience and other areas)
• Partner across Payments to develop and maintain systems, processes, and people approaches designed to accommodate client needs and rapid growth objectives for implementations
• Ensure efficient and effective day-to-day operations in the implementation team, including troubleshooting and issue resolution – maximize productivity and efficiency
• Develop a tight internal network of key stakeholders including individuals in sales, account management, IT, product, finance, client experience, marketing and other teams
• Ensure timely, accurate, and complete reporting on the operating conditions and progress for implementations and the implementations pipeline
• Build the “voice of the customer” and associated client satisfaction metrics (internal and external) into implementation processes and tools
• Drive employee motivation and belonging by fostering an environment of high performance, fun, collaboration and resilience

Skills + ATTRIBUTES:

• Energetic, creative and forward-looking
• Change management
• Expert-level financial acumen and analytical skill
• Strong organizational and project management skills
• Experience in building strong teams and talent management
• Familiarity with process improvement methodologies and practices
• Proficiency with database management tools and presentation of data
• Ability to develop constructive relationships and effectively communicate with all levels of the organization, includes translating technical information to non-technical audiences

Experiences + Background:

• 10+ years of related experience (healthcare operations or technology software implementation including capturing functional requirements and translating into technical requirements)
• Experience with managing capital expenditure planning, budgets to support strategic business plans
• Some travel may be require
• Client-facing experience including management of complex projects with multiple stakeholders and/or conflicting priorities
• Bachelor’s degree in healthcare business management or related field; MBA preferred
• Experience successfully leading diverse and geographically dispersed teams in a hybrid and/or remote working environment

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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