Voip Engineer Jobs

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this during the application process.

JOB SUMMARY: This position focuses on maintaining the stability, reliability, and performance of the VoIP Enterprise Solution. This includes the Call Manager (Cisco) or Communication Manager (Avaya), Voicemail, and other services. The VoIP Engineer will also manage the integration between the Avaya system and the Cisco VoIP system. The VoIP Engineer will provide day-to-day on/off prem support, proactive maintenance, and perform independent complex system troubleshooting. Provides tactical solutions, and work with the Sr. VoIP Engineer on strategic direction, roadmap design, installation, and configuration of all IP-based PBX telephone systems/services. Supports business Telecom needs and requirements. Assist in the operational, strategic planning, and business continuity / disaster recovery solutions.

MAJOR RESPONSIBILITIES:

• Work with third-party vendors and Cisco TAC Support and Avaya Support.
• Manage and support VoIP infrastructure and other supported applications. Train Telecom team and act as tier 3 level of support day to day challenges and projects and maintain documentation.
• Support VoIP integration through multiple locations utilizing SIP solutions on Cisco and Avaya telephony services.
• Design, manage, and support VoIP mobility. Follow Disaster Recovery designs as per UPR-IT policies. Test and develop new technology in accordance to UPR-IT Mission Statement and business goals.
• Design manage and support VoIP solution. Develop and maintain VoIP infrastructure documentation.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
• Support voice communication business needs. Practice telephony asset management, including maintenance of component inventory and related documentation and technical specifications information.

EDUCATION:

• Associate’s degree (AA) required.
• Bachelor’s degree or Master’s degree preferred.

EXPERIENCE: 3+ years’ experience in Telecommunication Administration and Provisioning and 2+ Years Avaya or Cisco VoIP; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: CCNA Voice or CCNA Collaboration (preferred) or ASTA Certified (preferred)

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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