Voice Engineer Jobs

BASIC JOB SUMMARY:

The Voice Engineer position will be responsible for the engineering, maintenance, provisioning, modifications, deletions and troubleshooting of telephony voice services. Must be able to balance the ability to work independently and be a part of a team. In addition, the voice engineer will need to professionally interact with other groups and business units, keep the team and management up to date on the status of projects and cases, and participate in an on-call rotation for after-hours escalations.

The role includes performing system configurations, documenting, and managing the installation of telephony devices, telecom circuits, and maintaining and upgrading existing telephony systems, CPE, and switching platforms, as necessary.

ESSENTIAL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Must be proficient inside TEC facilities management and ticketing systems to perform customer record updates, ticket/case creation, updates, and closures
• Required to perform daily monitoring of telephony switching and transport equipment and systems
• Responsible for provisioning, installation, and troubleshooting support of customer orders and services
• Provide provisioning, installation, and maintenance support for telephony services using the following deployment and service delivery methods: POTS, T1, ISDN PRI, SIP, MGCP, VoIP, FXS
• Provide Level 1 & Level 2 support and provisioning of TEC’s Voice Network including TDM, SIP, Transport, translations, SS7, VoIP, MGCP, T.38, PRI, Media Gateways, Session Border Controllers, and Service Access and Analytical Systems
• Responsible for service activation, installation support, and maintenance of voice service trunks and circuits related to long distance toll, E911, telephone number ranges/exchanges, etc. Will be required to work with 3rd part carrier ticketing and service activation portals
• May utilize knowledge of telephone and network system, hardware, technologies, construction, installation practices, and repair/troubleshooting of related equipment
• May assist other engineers and technicians with telephony services, concepts, and troubleshooting
• May perform preventative maintenance duties to telephone/network hardware and systems

Education/Experience – High school diploma, or GED required. A Bachelor of Science in related disciplines (i.e., Electrical Engineering, Computer Information Systems, and Management Information Systems) is preferred. Certified Network Associate (CCNA) or Certified Network Professional certificates preferred, but not required. A minimum of one (1) year experience in related fields (i.e., Telephony Voice Technician, Voice Engineering, Network Engineering, Telecom Central Office Technician) preferred. Formal educational training (i.e., college or vocational) may be considered and applied as work experience.

Knowledge/Skills/Abilities - The Voice Engineer must possess strong quantitative, analytical, and conceptual thinking skills and an attention to detail. Use of excellent verbal and written communication skills in an efficient, professional manner is required.

The person in this position must demonstrate the ability to develop and maintain positive working relationships with internal and external customers. The Voice Engineer must have the ability to quickly adapt to changes in processes, requirements, goals, and organizational change as well as, possess the ability to be flexible, to multi-task, and to handle multiple competing deadlines in a fast-paced environment.

The Voice Engineer is expected to be proficient in the use of a personal computer and with the operations systems used by TEC such as for word processing, spreadsheets, and presentations. An understanding of internet protocol (IP) addressing standards as well as, Active Ethernet, GPON/XPON, broadband services, digital subscriber line (DSL), etc.

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Voice Engineer, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With nearly 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.