Visual Merchandising Programs, Program Manager

Summary

Merchandising is a crucial part of Apple Retail's customer experience, showcasing our Hero products, Services, and Accessories through best-in-class product displays, visual elements, marketing collateral, and window displays.

Visual Merchandising Programs (VMP) manages the end-to-end process for product signage & graphics, window decals & displays, product presentation elements, and accessory experiences. This begins with briefing creative teams, continues through development & prototyping with cross functional partners and external vendors, and ends with flawless execution with field & store teams. The result is an unparalleled customer experience in Apple Retail Stores worldwide.

Key Qualifications

Proven experience in strategy, project management, process development, problem solving and innovation management.

Experience working cross-functionally with Creative, Industrial and Product design teams and production vendors.

Supply Chain management, vendor management or creative/product development experience.

Ability to identify and resolve conflicts, inter-dependencies, and programatic issues quickly and efficiently.

Self-motivated and independent, comfortable working during intense periods under tight deadlines.

Experience presenting in formal and informal settings and adept to flex across various audiences and levels of the organization.

Have the proven ability to establish rapport, credibility, and to influence others to drive results.

Excellent verbal and written communication skills with outstanding attention to detail.

Strong visual aesthetic, design, and presentation skills. Excel and Keynote proficiency required.

Minimum four to ten years prior merchandising, production, product development, or project management experience required.

Experience in fixture design, equipment design, or manufacturing/process optimization a plus.

Description

Act as a point of expertise, integration, and accountability to enable the most innovative display designs in market. Support our merchandising strategy through the creation, development, and in-store implementation of visual elements across all Apple Retail stores ensuring worldwide feasibility through a deep understanding of our customer journey, store operations, and unique store requirements.

Manage and drive planning and execution of large, complex, and strategically significant cross-functional initiatives.

Understand Retail’s strategy and engage in conceptualization and planning of initiatives to shape their execution.

Lead partnership and create efficiencies with existing processes, improving implementation in stores, as well as cross-functional work streams across Retail and Apple, Inc. including Product Marketing, Industrial Design, Product Design, Retail Marketing, Digital Merchandising, Marcom, Customer Insights, and Store Operations.

Identify and communicate key priorities to drive results, teamwork, and to achieve business objectives with inspired team vision and purpose.

Present to cross-functional partners and leadership as needed.

Facilitate constant communication loop with Geo-based teams and Field Merchandising on feedback and strategy handoffs for local implementation.

Oversee visual merchandising budget. Partner with Finance on weekly basis to review targets vs. actuals, and evolve XF collaboration.

Education & Experience

Bachelor's degree or industry equivalent experience.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $96,500 and $188,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Role Number: 200483956