Virtual Teller Jobs

Job Purpose:

This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies through the Interactive Teller Machine Virtual Center. Will have the ability to process teller transactions, introduce clients to bank products and services, assist customers with maintenance request, and resolve customer service issues. Tellers are willing to work a flexible schedule to accommodate the possible extended operating hours and business needs of the ITM Virtual Center.

Job Duties:

• Follow operational standards regarding security, risk management, and compliance.
• Maintain a working knowledge of the complete line of products and services offered.
• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times through the Interactive Teller Machine Virtual Center.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Develop and retain the virtual customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence, problem resolution, while maintaining a positive demeanor.
• Receives checks and cash virtually for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will perform special projects as assigned.
• Deliver efficient results by handling client’s needs with the shortest wait times necessary.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Consistently completes required training for all bank and branch policies and procedures.

Education, Job Skills and Qualifications:

• Reliable transportation to arrive to and from ITM call center.
• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Trustworthy and confidential behavior is essential in this role.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Presentable via video chat/display while maintaining Bank and Retail Standards
• Positive and professional attitude.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Proven team player.
• Excellent verbal and written communication skills.
• Punctual, present, and excellent work ethic at scheduled time(s).
• Must be able to travel to attend internal education and meetings which in some circumstances may include overnight stay.

Basic Qualifications:

• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.
• High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
• Reliable transportation to arrive to and from ITM call center.

Equal Opportunity Employer M/F/Disabled/Vet;
For inquiries regarding employment with Peoples Bank, email [email protected].