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Virtual Service Technician Jobs

Company

Renewal by Andersen

Address , Norcross, 30071, Ga
Employment type FULL_TIME
Salary $22 - $24 an hour
Expires 2023-06-24
Posted at 1 year ago
Job Description
Virtual Service Technician
Renewal by Andersen of Georgia
COMPANY OVERVIEW:
Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are important to you too, we want you on our team! Renewal by Andersen® windows are the highest quality replacement windows on the market. For more than 115 years, Andersen has been the world’s largest and most recognized brand for exclusive window and door systems. In addition, to our high-quality products and signature service, we empower our employees to deliver excellence and joy to the home improvement experience.
WHAT WE ARE LOOKING FOR:
If you are a carpenter who is looking to take a step back from working in the field but still work in the carpentry industry, this is the opportunity for you! We are in search of a hardworking, detail oriented, self-motivated, and experienced individual who is looking for a full-time, year-round opportunity to become a virtual Service Technician for Renewal by Andersen; the number one window manufacturer in the country.
WHAT YOU'LL DO
  • Stage service parts for scheduled service appointments
  • Troubleshoot customer service issues using the TechSee software
  • Understands and adheres to the established Renewal processes and standards.
  • 2-3 years of carpentry, finishing and/or remodeling experience.
  • Guide customer through minor service part repair using TechSee software
  • Strive for customer satisfaction by ensuring that customers accept proposed solutions and/or alternate installation techniques.
  • Recognize situations that would impact customer's experience.
  • Maintains a thorough knowledge of construction basics and installation.
  • Complete post service and install inspections using the TechSee software
  • Window installation/service experience.
WHAT YOU NEED:
  • Mechanical aptitude
  • Ability to navigate web browsers, PCs, and iPads
  • 2-3 years of carpentry, finishing and/or remodeling experience.
  • Good organizational skills
  • Window installation/service experience preferred.
  • Strong communication skills; clear and readable written documents and messages
WHAT YOU GET:
  • Health insurance (medical, vision, dental) and supplemental life insurance
  • Monday through Friday, 8:30am-5:30pm
  • PTO - vacation, sick, and holiday pay
  • Student loan reimbursement program
  • 401K plan
  • Competitive hourly rate of $22-24/hr.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.