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Village Hotel Front Desk Supervisor - Full Time
Company | Biltmore |
Address | Biltmore, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-16 |
Posted at | 1 year ago |
- Excellent organizational skills; can prioritize and multi-task, and adapt as needed.
- At least two (2) years of related hospitality experience, including some hotel front desk experience. An equivalent combination of education/experience may be considered. Ideal candidate will have worked in upscale hotel/resort/attraction setting.
- Demonstrated commitment to delivering world class internal/external guest service, and proven leadership skills; must be able to motivate staff/team.
- Proactive and exercises good judgment; can creatively problem solve/troubleshoot; must be able to handle variety of guest service situations consistent with standards.
- Outstanding interpersonal and written/verbal communication skills; must be able to interact professionally with a wide variety of guests. Second language a plus.
- Proficiency with Word, Excel, and Outlook; can quickly learn Biltmore's systems, products, and procedures, and has general knowledge of Asheville/WNC.
- High school diploma required. Additional education, training and/or certification(s) preferred.
- Valid Driver's License.
- CPR certified or ability to become certified.
- Incumbent should be able to lift the maximum of 35-50lbs occasionally.
- Incumbent will be on their feet for extended periods of time.
- Incumbent must be able to communicate clearly.
- Monitor guest registration cards and bucket check with in-house lists.
- Maintain complete knowledge at all times of:
- Ensure lobby attendants are attentive and closely monitoring shuttle pickups\drop offs.
- Operate estate ticketing system effectively.
- Conduct pre-shift meetings with agents and lobby attendants.
- Act as Manager on Duty throughout shift.
- Process all credit card authorization forms and rate concession forms correctly, and file properly.
- Review and oversee front desk agent tasks and checklists daily.
- Operate the Vingcard key system as needed.
- Scheduled daily activities, estate activities and hours of operations.
- Current groups and VIPs arriving and their billing procedures
- All Village Hotel policies and procedures
- Daily group functions.
- Accommodate room changes expediently and communicate with housekeeping.
- Daily house count and expected arrivals
- The ability to work first, second, and third shift hours as designated by leadership is an essential function of this position.
- Input information into SMS and maintain guest records accurately and precisely, paying close attention to details and comments.
- Handle any 3rd party reservations accurately and effectively.
- Handle check-ins and check outs in a timely manner.
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