Vice President Operations Jobs

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: Gozzer Ranch Golf and Lake Club, situated in Coeur d’Alene, Idaho.

Gozzer Ranch is currently seeking a full-time Vice President of Operations.

Job Summary: As the Vice President of Operations for Gozzer Ranch, you will be responsible for overseeing operational excellence and driving strategic growth within our club. Reporting directly to the regional operations leader or partner, you will play a pivotal role in ensuring exceptional member experiences, optimizing operational efficiency, and making significant contributions to the overall the success of the organization.

Duties & Responsibilities:

Operational Leadership:

• The VP of Operations will focus on the mid and long term goals of the Club, overseeing the GM, that will focus on the day-to-day operations.
• Develop and execute strategies to enhance guest satisfaction, loyalty, and engagement, delivering unparalleled luxury and service.
• Provide visionary leadership to the operations team, ensuring alignment with the company's goals and values. Closely partner with sales and development teams.

• This leader will work in close collaboration with the sales and development teams.

Financial Management:

• Collaborate with the Chief Financial Officer (CFO) to establish and manage budgets, financial forecasts, and performance metrics, aiming to achieve revenue and profitability targets.
• Implement cost-effective measures without compromising service quality, while identifying opportunities for revenue growth.
• Comprehending the entire growth journey and the essential phases involved in broadening to offer a functional, financially prudent member and employee experience.

Member Experience:

• Monitor member feedback and implement strategies for continuous improvement of the member experience, addressing issues promptly.
• Champion a culture of exceptional member service by setting high standards and leading by example.
• Maintaining a strong emphasis on member communication to further cultivate trust.

Staff Development:

• Foster a positive and motivating work environment, with a focus on employee training, development, and performance management.
• Promote teamwork, open communication, and professional growth within the operations team.

Property Management:

• Oversee renovations, capital projects, and maintenance initiatives to enhance property value and member comfort.
• Ensure the property's physical upkeep, safety, and aesthetics exceed established standards.

Strategic Planning:

• Collaborate with the executive team to develop and implement short-term and long-term strategies that drive sustainable growth.
• Identify emerging trends and opportunities in the luxury hospitality and golf resort sectors, recommending innovative solutions.

Regulatory Compliance:

• Ensure full compliance with local, state, and federal regulations governing the hospitality industry, including health, safety, and environmental standards.

Skills & Qualifications:

• Exceptional communication and interpersonal skills.
• Ability to inspire and lead a diverse team towards a common vision.
• Strategic/Entrepreneurial thinker with the ability to identify and capitalize on market trends.
• Proven track record of at least 10 years in senior leadership roles within the luxury hospitality or resort industry.
• Strong financial acumen and experience in budget management.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA preferred.

Benefits:

• Join a fast-growing company that offers exciting career development opportunities.
• Medical, Dental, and Vision Benefits
• Holiday Pay
• Paid Time Off and Paid Holidays
• 401k Contribution
• Be a part of a dynamic community that values teamwork and fosters personal growth.
• Work-Family Culture
• Experience the satisfaction of contributing to an organization that prioritizes excellence in all aspects of its offerings.
• Competitive Pay

About Us: Gozzer Ranch offers the perfect setting for embracing life to its fullest amid the grandeur and undisturbed beauty of the Pacific Northwest. An intimate community spanning 700 wooded acres overlooking Lake Coeur d’Alene, Gozzer Ranch prides itself on a unique lifestyle centered around family, wellness, and outdoor activities. Members of Gozzer Ranch have access to a Tom Fazio-designed golf course, marina, on-site restaurants, wellness facilities, and more! Our dedicated employees leverage their personal talents, passions, and resources to seamlessly integrate with diverse cultures and communities, providing the highest level of guest service and contributing to the creation of memorable experiences. For more information about the project, please visit: http://gozzerranchclub.com.

Discovery Land Company is a US-based real estate developer and operator of private residential clubs, communities, and resorts, boasting a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that empower individuals and families with the freedom, security, and resources to learn, grow, and play in some of the world's most stunning locations. We are deeply honored to have been recognized as one of the world's top mid-sized employers in 2018 by Forbes magazine. For more information about our company, please visit: http://www.discoverylandco.com.