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Veterinary Receptionist Jobs

Company

Mission Veterinary Partners
Address , Winter Haven, 33884, Fl
Employment type FULL_TIME
Salary $15 - $18 an hour
Expires 2023-07-29
Posted at 11 months ago
Job Description
Overview:
Orchid Springs Animal Hospital has an opportunity for a full-time veterinary receptionist to join our team!

Location: 615 Overlook Dr. WinterHaven, Florida 33884
Compensation: $15 - $18 / hour based on experience

More about us:
We offer alternative medicine including acupuncture, aquapuncture and physical therapy. We also offer training, daycare and grooming (check out our swimming pool!).

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you'll make an impact:
  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Verify the eligibility of clients with charge accounts.
  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
  • Fill prescriptions refill forms and provide routine administrations instructions to clients.
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:
Required Knowledge, Skills and Abilities:
  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • Demonstrated commitment to MVP core values.
  • Must have excellent spelling and grammar.
  • Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.
Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.