Veterinary Professional Experience Manager

Who We Are
The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bulk bags of highly-processed mystery pellets with a personalized subscription service that sends healthy, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 300 million meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
Where You'll Come In
The Veterinary Professional Experience Manager will drive the ideation, development and improvement of the digital experiences, interactions, journey and programs for veterinary professionals. They will ensure that our company’s digital first approach is maintained in the veterinary professional space, guiding the teams and projects to serve all veterinary professionals with best-in-class digital sites, tools and interactions. They will lead projects from inception to completion, working cross-functionally with other departments during their development and implementation, while maintaining vigilance on their ongoing success, growth and evolution after launch.
How You'll Make An Impact

• You will maintain a close relationship with numerous cross-functional partners including marketing, data analytics, engineering and related teams to sequence and develop our projects, as aligned by leadership.
• You will have close regular interactions with the Veterinary Relations lead to synergize in-person and digital interactions with veterinary professionals, and with our Scientific Communications lead to develop medical content and tools.
• You will maintain, own and troubleshoot platform specific issues (portal, webinars, etc.)
• You will create and own the ideation, strategy, measurement and processes related to the digital tools and platforms that serve the veterinary profession’s day-to-day functions and personal needs (eg, staff feeding, digital case management, etc.)
• You own and understand the data related to the use of the veterinary professional portal and all digital programs to guide priorities, new projects and needed updates to existing projects
• You will work closely with user testing to continually understand and refine how professionals interact with, enjoy and/or find friction with our digital offerings
• You will maintain, update and upgrade the veterinary professional portal (website) and its interactions with veterinary professionals.

We're Excited About You Because

• You have the ability to work closely with marketing, creative, project managers and engineering teams to develop and improve platforms and digital experiences.
• Prior animal health industry experience is preferred, but not required.
• You are a strong cross-functional communicator with experience building and owning digital sites and platforms.
• You are familiar with agile processes and project planning/management.

Office Guidelines
The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2-3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. The office policy is subject to change at company discretion.
A Few of Our Best Benefits

• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Flexible PTO and WFH policy
• Competitive 401k plan with company match
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug
• Discounted fresh food for your pup
• 12 week paid parental leave

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $113,000 - $130,000 USD.
Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.