Veterans Service Officer Jobs

Join a workforce where innovation and teamwork provide support to the community and citizens of Monroe County.

Compensation:

:

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions
herein described. Since every duty associated with this position may not be described herein, employees may be
required to perform duties not specifically spelled out in the job description, but which may be reasonably considered
to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Title: Veterans Service Officer
Department: Veteran Affairs
Pay Grade: 310
FLSA Status: Non-exempt

JOB SUMMARY
The primary function of this position is to counsel and assist veteran clients and military
personnel in obtaining and accessing the entitlements within the Department of Veterans
Administration, county, state, and federal agencies. Perform quasi‐legal work in the preparation,
presentation, and prosecution of veteran client claims within the U.S. Department of Veterans
Affairs and its Virtual Board of Veterans Appeals hearings.

ESSENTIAL JOB FUNCTIONS

 Independently provide military and veteran clients assistance with benefits quasi‐legal advice,

counseling in the application for monetary and non‐monetary entitlements from the

Department of Veteran Affairs, county, state and federal agencies.

 Independently prepare, present and prosecute VA claims for entitlements for military and

veteran clients using strong decision‐making skills.

 Assist Veterans by phone, email correspondence, and one‐on‐one services via walk‐in, virtual,

and appointment.

 Perform field visits outside the office assisting military and veteran clients.

 Serve as liaison with the Monroe County Social Services Department, Department of Children &

Families, home assistance program providers, service organizations, job fairs, stand‐down’s, and

other associated community programs for veteran clients.

 Participate in the organization of events throughout the county; to include local service clubs in

support of veteran, military, or patriotic days of remembrance, services, events, and

ceremonies.

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Monroe County, FL Veterans Service Officer Updated: 8/31/2022

 Independently Research government rules, policies, regulations, legislative updates, and online

information in the development of VA claims.

 Develop, prosecute, and appeal claims for disability compensation, pension, medical care,

vocational rehabilitation and survivor benefits in accordance with (IAW) 38 C.F.R and M‐21

under the supervision of the director and deputy.

 Research complex quasi‐legal issues and provide assistance to Veterans and their

dependents in securing benefits under the laws administered by the US Department of

Veterans Affairs.

 Analyze supporting documentary evidence to be presented to the US Department of

Veterans Affairs

 Represent Veteran clients in presenting benefit claims before the U.S. Department of

Veterans Affairs Virtual Board of Veterans Appeals hearings under the direction and

supervision of the director and deputy director.

 Prepare briefs to be presented during Virtual Board of Veterans Appeal court hearings.

 Maintain a comprehensive understanding of the 38 C.F.R.

 Participate and assist in the coordination of presentations at local clubs, schools, JIATF‐S, NAS

KW, USCG KW, US Army Special Forces Under Water Dive School, and any organization wishing

to gain an understanding of Veterans Affairs.

 Participate in the Department training sessions and programs.

 Assist with Veterans Transportation Program reservations and list preparation as needed.

 Assignment to a variety of tasks and/or schedules during mandatory work periods in special,

emergency, or disaster situations.

 Performs other related job duties as assigned.

QUALIFICATIONS
Education and Experience:
Shall have a 2‐year degree from an accredited university, college, or community college or a high
school degree or equivalency diploma and 4 years of administrative experience. Successful
applicants must achieve VA accreditation certification from the State Director of Veterans Affairs
within 1 year from the date of hire. 2 years minimum of prior related work experience.

Special Qualifications:
Must have prior work experience with any Branch of the United States Military benefits,
programs and records management. Must be a veteran who served as a member of the Armed
Forces of the United States during a period of war, as defined in Title 38, U.S.C.; who served at
least 18 months’ active duty in the Armed Forces; and who was separated from such service
under honorable conditions, or the surviving spouse of any such veteran in accordance with
Florida Statute 292.11. Must meet all requirements IAW FS 292.11 and CFR 38.

Knowledge, Skills and Abilities:
 Ability to identify and determine the probative value of personnel and medical evidence.
 Ability to organize work around broad organizational goals and processes and reports to
the Department Executive Administrator.
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Monroe County, FL Veterans Service Officer Updated: 8/31/2022
 Ability to perform professional‐level work dealing with data, people, and technology that
relates to administrative, technical, scientific, engineering, accounting, legal, or
managerial skills. Ability to make decisions that govern self‐activities.
 Ability to work as a Team Member with Department Employees performing different
types of work at two or more locations within the organization.
PHYSICAL DEMANDS
The work is very heavy and requires exerting in excess of 100 pounds of force occasionally and/or
in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to
move objects. Additionally, the following physical abilities are required:
 Balancing: Maintaining body equilibrium to prevent falling while walking, standing or
crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing
exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
 Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like,
using feet and legs and/or hands and arms. Body agility is emphasized.
 Crouching: Bending the body downward and forward by bending leg and spine.
 Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by
touching with skin, particularly that of fingertips.
 Grasping: Applying pressure to an object with the fingers and palm.
 Handling: Picking, holding, or otherwise working, primarily with the whole hand.
 Hearing: Perceiving the nature of sounds at normal speaking levels with or without
correction. Ability to receive detailed information through oral communication, and to
make the discrimination in sound.
 Kneeling: Bending legs at knee to come to a rest on knee or knees.
 Lifting: Raising objects from a lower to a higher position or moving objects horizontally
from position‐to‐position. Occurs to a considerable degree and requires substantial use
of upper extremities and back muscles.
 Mental Acuity: Ability to make rational decisions through sound logic and deductive
processes.
 Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a
sustained motion.
 Reaching: Extending hand(s) and arm(s) in any direction.
 Speaking: Expressing or exchanging ideas by means of the spoken word including the
ability to convey detailed or important spoken instructions to other workers accurately
and concisely.
 Talking: Expressing or exchanging ideas by means of the spoken word including those
activities in which they must convey detailed or important spoken instructions to other
workers accurately, loudly, or quickly.
 Visual Acuity: Have close visual acuity to perform an activity such as: preparing and
analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive
reading.
 Walking: Moving about on foot to accomplish tasks, particularly for long distances or
moving from one work site to another.
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Monroe County, FL Veterans Service Officer Updated: 8/31/2022
WORK ENVIRONMENT
Work deals with crisis situations that require an employee to make major decisions involving
people, resources, and property.
Monroe County has the right to revise this job description at any time. This
description does not represent in any way a contract of employment.
_____________________________________________ _______________________________________________
Employee Signature Date
_____________________________________ ______________________________________
Supervisor or Director Signature Date
_____________________________________ ______________________________________
Director of Employee Services Signature Date
E.O.E. Monroe County does not discriminate on the basis of race, color, national origin, gender, religion, age,
disability or military service in employment or the provision of services.

Equal Opportunity Employer: Monroe County does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, or military service in employment or the provision of services.

Empleador de Igualdad de Oportunidades: El Condado de Monroe no discrimina por motivos de raza, color, origen nacional, género, religión, edad, discapacidad o servicio militar en el empleo o la prestación de servicios.

Veterans Preference according to Florida State Statute 295.07: Certain service members and veterans, and the spouses and family members of the servicemembers and veterans, receive preference and priority in employment by the state and are encouraged to apply for the positions being filled.
Preferencia de Veteranos de acuerdo con el Estatuto del Estado de Florida 295.07: Ciertos miembros del servicio y veteranos, y los cónyuges y familiares de los miembros del servicio y veteranos, reciben preferencia y prioridad en el empleo por parte del estado y se les alienta a solicitar los puestos que se están llenando.