Valet/Parking Attendant - Overnight

Valet/Bell Attendants will work as assigned in any of several areas in the Front Office department. While at the Bell Stand/Valet Area and front door, the specialist is expected to drive designated vehicles to and from specified destinations and transport luggage to and from guest rooms in a prompt and safe manner.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Perform other duties as assigned.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Communicate resolved issues to management so that further preventative and maintenance action may be taken.

• Welcome guests per Sonesta brand standards, park their vehicle or direct them on where to park as necessary. Retrieve cars for guests departing as necessary.
• Maintain cleanliness of parking areas and loading and unloading zones on property.

• Handling objects, products and computer equipment
• Frequently standing up for extended periods.
• Safely drive, park, retrieve and move a variety of motor vehicles.
• Carrying or lifting items weighing up to 100 pounds
• Use a keyboard to operate various property management and reservations systems, etc.

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often.
• Problem solving, reasoning, motivating and training abilities are often used.
• Basic math and simple accounting skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

• Company Paid Life Insurance
• Paid Vacation and Sick Days
• Paid Parental Leave
• Educational Assistance
• Various Employee Perks and Discounts
• Company Paid Short Term and Long Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Health Savings Account with Company Match
• Sonesta Hotel Discounts
• Medical, Dental and Vision Insurance

• Educational Assistance
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Sonesta Hotel Discounts
• Various Employee Perks and Discounts
• Company Paid Life Insurance
• Paid Vacation and Sick Days
• Paid Parental Leave
• Company Paid Short Term and Long Term Disability Insurance