Valet Manager Jobs

We are searching for an experienced Valet Parking Manager to work at our busy location. This is a salaried position, the ideal candidate has prior experience working in a fast-paced environment and has a keen eye for detail. In addition, strong interpersonal skills and a positive attitude is essential to this position due to the quick paced environment of a parking garage.

Duties include:

• Providing a positive first and last impression to guests when they arrive and leave.

• Providing a claim check and instructing guests on how to reclaim their vehicle.

• Parking guest vehicles in specified areas in a safe and efficient manner.

• Retrieving customer vehicles from specified areas in a safe and efficient manner.

• Providing travel directions and information on property events and promotions.

• Obeying all traffic laws on and off property.

• Promoting the courteous treatment of customers and resolving guest service issues.

• Providing general supervision to valet attendants in order to ensure efficient valet operations.

• Delivering internal and external guest service by ensuring every interaction.

• Providing timely & knowledgeable service, and then some! Always finding solutions to guests' problems.

• Greeting arriving and departing guests. Opening passenger door(s) and offering assistance.

• Wearing valet vest while on duty (no exceptions).

• Wearing a jacket/overcoat displaying the Zenith name, if a jacket/ overcoat is needed.

• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using Zenith culture as a guideline.

• Oversee daily valet operations for hotel client. Directly oversee staff, customer complaints, client requests, etc.

• Identifying high potential employees to support the organization’s continued growth.

• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.

• Responsible for executing plan for the opening of newly assigned locations.

• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.

• Oversee the transition of newly assigned locations from acceptance of contract through opening of location ensuring client satisfaction.

• Responsible for developing client relationships and business retention.

• Organize and narrate parking management skills for Assistant Managers and Team Leads.

• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between Zenith and our clients.

• Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc.

• Daily, Weekly, Monthly, and Annual financial and operational reports as required.

• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.

• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).

• Participate in labor contract management if applicable to assigned location(s).

• Communicate with local police department and emergency management teams regarding operations.

• Assist with the monitoring, review, and analysis of the market rate structures.
• Organize and manage the oversight of event operations within Zenith Parking.

• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).

• Additional duties as assigned.

Job Type: Full-time

Pay: $28,000.00 - $34,000.00 per year

Benefits:

• Referral program
• Flexible schedule
• Paid training
• Paid time off
• Employee discount

Compensation package:

• Tips
• Bonus pay

Schedule:

• Day shift
• Weekends as needed
• Evening shift

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person