Valet Doorman Jobs

SUMMARY

The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as a Doorman. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The Doorman must exhibit courteous hospitality at all times when in communication with the guest and must be proactive in every area, including offering additional services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Opens car doors for arriving and departing guests and escorts them into the lobby as needed.
• Must always greet guests appropriately upon arrival in a warm and friendly manner, and provides a professional and guest focused service to all guests that enter the hotel.
• Coordinates with desk all information pertaining to the guest and their movements.
• Must respond to any emergency situations.
• Capable of interacting well with the guests in a positive, friendly attitude, while taking an active interest in their movements
• Keeps entrance to the hotel clear and controls the flow of cars stationed on the drive.
• Assists guests with directions, hotel information, local events and any minor issues in a professional manner that may arise.
• Responsible for the front drive to be clean, organized, without debris, and coordinating the flow with valet.
• Occasionally assist in unloading/loading luggage, bags, boxes, etc. when requested by valet or bellman.
• Is knowledgeable and can answer any questions about the vicinity and neighborhood
• Must always stand at / by the hotel doors and/or curb side to greet and welcome all hotel guests.
• Assists and fosters a flow amongst the bellman / front desk staff, as it pertains to the arrival and departure experience
• Arranges taxis and all transportation

QUALIFICATIONS

At least 6 months of guest service experience. 2 years minimum practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

EDUCATION

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

LANGUAGE SKILLS

Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Must possess a strong attention to detail and presentation skills.

Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

OTHER QUALIFICATIONS

Must be a minimum of 18 years of age. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.