Vacation Homeowner Support Specialist

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

What We’re Looking For

We’re seeking self-motivated, detail-oriented candidates to provide account support to our large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in finding resolution to their account-related questions.

Compensation

$18 / hour

What You’ll Do

• Finances
• Work alongside and collaborate with our many internal departments to provide information back to owners.
• Calendar management
• Online account
• This position is primarily phone based.
• Account-related programs
• A skilled Account Specialist will respond to owners and field staff regarding rates, contracts and other account queries.
• Contracts
• Answer questions or concerns about homeowners' accounts, including:
• Revenue management and property performance
• Be the go-to person for our owners and field staff.

What You’ll Need

• Excellent organization and time management skills
• Adaptability in a fast paced and constantly changing work environment
• Ability to multi-task and use a variety of systems and tools
• Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying
• Outstanding verbal and written communication skills
• Ability to handle difficult conversations
• Comfortable using G Suite
• High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
• Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY
• A private workspace with the ability to eliminate outside distractions
• Required typing speed of 40wpm
• Work effectively both independently and as a member of the team
• A home office environment that includes:
• Creative problem solving
• Comfortable answering a high volume of calls (80% or more phone work)

You’ll be working in your home office setting. We hold virtual training sessions and weekly team meetings. We require strong, dedicated internet connection in a private workspace. This position requires frequent, repetitive use of a computer, phone, and office equipment. This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects.

Working hours

• The shifts for this role will be Sunday-Thursday 9am-6pm PST or Tuesday through Saturday 9-6 PST. Please ensure that you are able to work either of these schedules prior to applying and subject to change based on business needs.

What You’ll Get

• Paid vacation & sick days
• Please visit our careers page to review our full benefits offerings
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Employee Assistance Program
• Health/dental/vision insurance—100% coverage option based on hours worked
• Great colleagues and culture
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Employee discounts
• All the equipment you’ll need to be successful
• Career advancement opportunities

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.