Ux Content Designer Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

At Bento (which is now a part of the U.S. Bank family), we believe there’s a better way for businesses to manage and control expenses. We genuinely care about people in everything we do, and we are dedicated to building the best possible products and experiences at every touchpoint for our customers.
We are looking for a talented and passionate UX Design Content Strategist who can thrive in a fast-paced environment and has a vast understanding of the end-to-end design process. You will enhance our user experience with intuitive, friendly and creative content to solve our customers' needs. With your hands-on attitude, you'll work closely with the team through all parts of the design process, product development and engineering implementation.
Responsibilities
Responsible for leading and collaborating with other User Experience disciplines (Project Management Office, Research & Testing, Interaction Design, and Visual Design) to identify and execute against both the strategic and tactical content needs for various projects on multiple, interactive platforms. Provides training and guidance to content developers and stakeholders to improve understanding of and promote adoption of the content strategy model. Produces and monitors online content strategies, including voice and tone, customer and business-centric site goals, and identification and prioritization of site content. Evaluates and promotes methods to improve content lifecycle process. Analyzes, recommends and implements practices to increase efficiency and effectiveness of content development and production methods. Produces and/or supervises the creation of all deliverables (content inventories, audits, competitive reviews, content strategy briefs, content work plans, content matrices, copy documents, and optimization/lifecycle plans), as required on a project-by-project basis.

• Rewrite existing UX copy to improve engagement, retention, or conversion
• Analyze consumer behavior to gain user insights and identify opportunities to optimize usability
• Effectively communicate conceptual ideas and design rationale
• Deeply understand our customers and users and be their champion
• Providing new UX copy for new features and products
• Write micro-copy for buttons, error messages, menus and more to ensure all actions are clear, concise, and uniformed across Web and Mobile
• Partner closely with product and engineering and contribute to the product vision
• Providing ideas and insights for App tone of voice and messaging

Basic Qualifications

• Five or more years of content strategy experience, with at least 10 years of experience in the financial industry preferred
• Bachelor's degree, or equivalent work experience

Preferred Skills/Experience

• Demonstrated ability to work collaboratively across a wide range of stakeholders in a fast-paced, deadline-driven environment
• Proven ability to respond flexibly to changing priorities
• Strong leadership skills
• Excellent verbal and written communication and interpersonal skills
• Thorough knowledge of information architecture, interactive design principles, web usability, and online marketing and business needs

Additional Competencies

• Excellent interpersonal, written, and communication skills
• Experience with receiving and implementing feedback and constructive criticism
• Focused on research and data-driven recommendations
• Entrepreneurial and intellectually curious
• Ability to clearly and effectively communicate processes, ideas, rationale, and solutions to teams and stakeholders
• Storyteller with the ability to listen, present, and sell through empathetic content
• Degree in Writing, English, Journalism, Marketing, Communications or equivalent experience
• Portfolio of work, ranging from high-level branding and conceptual videos to executional samples, such as social media copy, emails, infographics, articles, etc. (provide portfolio password, if required)
• SaaS, B2B, B2C, or platform experience
• Detail-oriented, user-centric mindset able to deconstruct complex issues
• Proven experience for consumer-focused products in FinTech is a plus
• Previous experience writing complex, multi-functional, large-scale applications
• Familiar with tight deadlines, changing priorities, and multidisciplinary challenges
• Proactive, goal-oriented individual who takes pride in what they do
• Experience as a content writer for web, mobile, responsive, or emerging platforms

#INDJC
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Pregnancy disability and parental leave
• Basic term and optional term life insurance
• Short-term and long-term disability
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Adoption assistance
• Healthcare (medical, dental, vision)
• 401(k) and employer-funded retirement plan

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,010.00 - $130,600.00 - $143,660.00
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.